Heart Failure Cns Team- Admin

2 weeks ago

Peterborough, Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

Due to a promotion, the Heart Failure Clinical Nurse Specialist Team are looking for an efficient and responsive administrator to join them in contributing to the delivery of high quality care for their patients.


In addition to general administration duties and clinic bookings, there will also be a requirement to collate and input a wide range of data for use in the National Heart Failure Audit, in a timely manner.

Data input skills would be advantageous, and you will need to be responsive to the needs of the service.

You will be a point of contact for patients, specialty teams and other departments for enquiries relating to Heart Failure reviews.


  • Utilising Microsoft Office packages including Excel, Word and Emails and utilising other databases as required (e.g. for NICOR) to provide an efficient service for the team.
  • Providing efficient and comprehensive administrative support required to meet the needs of the Heart Failure Nursing Service
  • Ensuring appropriate heart failure clinic follow up.
  • Collecting and collating a wide range of data during a patients' admission for heart failure, for use in national and local audit/reports.
  • Ensuring that patient referrals out to community heart failure services (& other services) are managed efficiently and in a timely manner.
  • To undergo training as necessary to meet the needs of new developments within the service.


We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.

Benefits to you

27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);

NHS Pension Scheme:

Flexible working opportunities;
Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
Career development and training;
Wellbeing support and activities;
In-house physiotherapy Service;
On-site canteens with subsidised meals;
Subsidised staff parking (currently free).

Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

MAIN RESPONSIBILITIES:

TEAMWORK

  • The post holder will:
  • Maintain good working relationships with colleagues within the HF team and the cardiology nursing specialist teams and in other Trust departments.
  • Communicate in an appropriate manner with all staff within cardiology, other departments across the Trust and bodies external to the Trust.
  • Work flexibly and liaise with cardiac rehabilitation administrator to maintain and ensure smooth running of the HF and CR services (gaining additional skills as required).
  • Deal with any problems in a constructive manner, communicating with relevant staff as necessary.
  • Advise the HF Team Leader of any points of concern relating to the administration of the service.
  • Attend meetings when relevant.
  • Be aware of workload and pressures within the team/other specialist nursing team enabling support and encouragement given upholding Trust values and behaviour.
  • To ensure adequate cover is in place during absence by liaising with the Cardiac Rehabilitation administrator

COMMUNICATION

  • Key link with:
  • Patients (via telephone)
  • Heart Failure Specialist Nurses
  • Cardiology lead nurse
  • Cardiologists and all members of the cardiology team
  • Community Heart Failure Teams
  • Administrative staff within cardiology and outpatients

ADMINISTRATION PROCESSES
Audit

  • To support the heart failure nursing team in the collection of data for the National Institute for Cardiovascular Outcomes Research (NICOR) Heart Failure audit.
  • To input data on to the NICOR database in a timely and efficient manner.
  • To maintain collection of inhospital data (as directed) for use in local audits.
  • To assist the team in compiling datasets required for audit/service improvement when require
Clinics

  • To ensure any actions detailed in clinic have been completed i.e. booking of follow up appointments
  • To keep an accurate account outstanding appointments, patient cancellation/rebooks.
  • To liaise with cardiology secretaries, outpatient booking team and patients answering any queries regarding heart failure nurse clinics.
  • To input Cardiac Rehab clinic outcomes, make new/follow up clinic appointments and update spreadsheets as directed, when covering Cardiac rehabilitation administrator

General Administrative duties:

  • Ensure referrals to the community heart failure nurses are actioned in a timely manner.
  • Prepare MDT list weekly and input outcomes onto patient timeline.
  • Accurate filing of information office based filing/Evolve
  • Maintaining a stock of patient leaflets/office supplies
  • Take notes at heart failure meetings and produce typed minutes
  • To undertake other administration tasks as required by HF nursing team.

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