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Egau Admin Receptionist
3 months ago
As admin receptionist, you will be the first point of contact for patients attending our unit and will need to be welcoming, used to working on your own initiative with a good sense of humour.
The admin part of the role will involve booking appointments, investigations, completion/filing of notes and working with computer systems such as Medway, E-trac, and Anglia ICE.
Please be aware - at present the unit is open Monday-Friday and weekends and bank holidays- Please Note the advert may close sooner than the date advertised due to levels of interest, closing of the advert will happen with no notice*The position requires daily interaction with patients, a variety of colleagues and external healthcare providers. You must therefore be a great communicator and a team player with a determination to provide an efficient service with an ability to work within a team but also on your own.
The post holder will:
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Make a significant contribution to running the EGAU:
- Provide a welcome to patients, visitors and staff for women attending EGAU
- Make a significant contribution to making patients, relatives and carers feel important whether by face to face or telephone contact
- Deal with enquiries, complete any triage forms, and pass information to the appropriate staff
- Be able to recognise and respond to urgent/emergency situations
- Negotiate convenient appointment dates and times for patients to attend the Unit
We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.
- 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (prorata for part time staff);
- NHS Pension Scheme:
- Flexible working opportunities;
- Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
- Career development and training;
- Wellbeing support and activities;
- Inhouse physiotherapy Service;
- Onsite canteens with subsidised meals;
- Subsidised staff parking (currently free).
- Provide a courteous, responsive and effective point of contact for patients, carers and healthcare professionals, both internal and external to the Trust
- Ensure all paperwork is completed prior and during patient attendance and following discharge from the Unit
- Maintain high level of record keeping of all conversations
- Demonstrate initiative and tact and ensure confidentiality is maintained at all times
