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Service Assistant

3 months ago

Brixham, Torbay, United Kingdom National Trust Full time

Working within a lively atmosphere as part of passionate team this role as a Service Assistant plays a core part in providing fantastic customer service.

Do you enjoy helping people and providing a great service?

The Hours:487 per annum. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Includes weekend shifts; to be discussed at interview (No Evenings & No Split Shifts)

The Salary:
£9.60 per hour

Duration:
Fixed Term Contract until March 2025


What it's like to work here:Greenway is a relaxed and atmospheric house is set in the 1950s, when Agatha and her family would spend summers and Christmases here with friends, relaxing by the river, playing croquet and clock golf, and reading her latest mystery to their guests.

The family were great collectors, and the house is filled with archaeology, Tunbridgeware, silver, botanical china and books.

What you'll be doing:
Visitors are a vital part of what we do.

As the Service Assistant it's your role to ensure that the welcome our visitors receive is flawless, setting them up for an outstanding experience for the rest of the day.

In this role, you'll be;

Working alongside a big staff team and volunteers in delivering outstanding customer service across the property; Working across our welcoming and admitting visitors to the property, providing information and orientation; Working on our property tills selling admission tickets, processing payments of activities and events and promoting our Growing Support strategy (Memberships/Donations/Fundraising); Promote events, offers, products and benefits of actively supporting the National Trust Support in the delivery of events at times throughout the year; Support across the property/portfolio when required.

Who we're looking forWe'd love to hear from you if you have:

  • A can-do attitude
  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • A willingness to learn new skills
  • Ability to work well in a team or on your own
  • Good understanding of the National Trust and what we do
The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust properties for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term p/t (487 hrs py to 01/03/25)