Customer Service Call Centre Agent

2 weeks ago


Reading, Reading, United Kingdom MotorEasy Full time

The Company
MotorEasy is the UK's fastest growing motoring association, and a leading provider of vehicle warranties, insurances and motoring services.

Job Purpose and Overall Objective


As part of our continued expansion, MotorEasy is looking for talented individuals to join the customer service team, based in our Reading offices.


Working alongside our customer service team, your role will be to speak with customers who have a vast array of queries, from wanting to update account details, through to requesting a car repair or service booking, to responding to live chat messages.

You will be expected to achieve weekly KPIs and targets.

Duties:

  • Handle customer enquiries using our software and process
  • Answer and receive over 100 calls per day
  • Any other duties your manager reasonably asks you to perform

The Successful Applicant


We are interested in talking with hard working, reliable, bright and self-motivated individuals with excellent spoken communication and a strong drive for achievement.

We pride ourselves on our training and the support given to our teams. Full product, systems and sales training will be provided.

What We Offer

Salary:
£21,000

Holiday: 22 days holiday

Hours:
Mon - Fri, and one Sat in every
  • Company events
, parties and socials

  • Discounted MotorEasy products
  • Mix of youth and experience in the workplace
  • Modern office close to Reading Station

Salary:
From £21,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Onsite parking
  • Referral programme

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay

Work Location:
One location

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