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Guest Service Agent
2 weeks ago
pentahotel Reading is looking for dedicated professionals to join our friendly and well regarded Front of House team as Guest Service Agents, Nights.
Whether it's the hotel's retro and relaxed ambience, the casually dressed professional staff team or the console games being played in the lounge; this is a fun place to work and a fabulous place for guests to enjoy.
You will ideally have experience within a similar role or have worked in customer service.Key responsibilities
- Checking guests in and out of the hotel
- Dealing with guest enquiries
- Taking payments
- Liaising with the appropriate departments to maintain a high quality service for our customers
- Knowledge of OPERA
- Serving food and drinks to our guests
Attributes
- A warm, confident and friendly approach
- Selfmotivated and enthusiastic
- Dedicated and committed
- Organised, methodical and fun
- Ability to keep calm under pressure
- Sound administration skills
This is how we work together
- A competitive salary
- An international working environment where you get to know other cultures
- An additional day off for your birthday
- Free 2 night stay each year in any Penta hotel
- Casual dress code
Pay:
£24,788.40 per year
Schedule:
- Night shift
Work Location:
In person
Reference ID:
PR30
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