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Pals Officer

3 months ago

Ashford, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

You need to be able to organise yourself to co-ordinate a wide range of tasks within tight timescales, to work under pressure and show initiative.

We would love to hear from positive people who are flexible, helpful and enjoy being part of a team.

As part of the role you will be responsible for accurately recording and resolving informal queries received by the Trust or sign posting patients and their families to the correct agencies.

You will ensure PALS received are addressed appropriately.

This provides you with the opportunity to identify concerns and to enable them to be effectively addressed in a professional, caring and efficient way.

The team also provides an important role in the Trust in identifying what we can change to make our services better for the future.


The PALS team support the Complaints, PALS and Bereavement Service to develop and maintain a positive and effective service and to capture and improve the experience of our patients and their families.

The PALS team are friendly and supportive, working well together. We are looking for a resilient team player who is passionate about helping people.