Customer Success

2 weeks ago

London, Greater London, United Kingdom Les Mills Full time

ABOUT LES MILLS


At Les Mills, unlocking and amplifying that inner drive to achieve our goals is something we're not shy to say we're great at.


Today, Les Mills Internationals programs are in 20,000 gyms in over 100 countries - pair that with the boom of our digital subscription service LES MILLS+ (like Netflix for our workouts), and it's an exciting time to be a part of our global company.

Our mission is simple - to create a fitter planet.


You don't have to be a fitness fanatic to fit in here, but you can make a workout part of your workday.

If you want to continue your professional, Les Mills International could be the place for you. Our mission is simple - to create a fitter planet.

ABOUT YOUR ROLE
We're looking for a new team mate within our Customer Success team.

The Customer Success team enables company growth and retention, providing strong foundations to build and scale for future growth through digital, healthy conversations and business insight.

We support the acceleration and execution of key initiatives to deliver on our game plan. We have an agile mindset as team, meaning we adapt and evolve to fit the business need.

You will be the voice of our customer, using insight to guide customer-lead business decisions and providing full customer success support including:

  • Onboarding all new customers and programmes
  • Partnership reviews focused around customer improvement and growth
  • New business research
  • Administering all cases from internal and external teams
  • Ensure all records in Salesforce are accurately and proactively maintained and managed
  • Maintain an up to date knowledge providing an exceptional customer journey experience internally and externally

YOU'LL BE SUCCESSFUL WITH THESE SKILLS AND EXPERIENCES

  • Excellent written and verbal communication skills
  • Ability to manage competing priorities and to approach workload with agility
  • Analytical with high attention to detail but fastpaced and resultsdriven at the same time
  • High level of capability to understand systems and processes for accurate data input
  • Experience with MS Office and Salesforce is a plus
  • Always on approach to team engagement and commitment to Les Mills purpose, brand, values and strategies
  • Collaboration across multiple teams to ensure best possible outcomes through an agile approach
  • Embrace continuous learning to improve performance and help identify opportunities for continual improvement
  • Industry knowledge and passion for wellbeing

GOOD REASONS TO JOIN


We operate as a flexible and hybrid workplace with a mix of working in the office and at home as a work scheme that enhances and encourages work/life balance.

Whether that be working from home, going to the gym or doing school drop-offs/pick-ups, we want our employees to feel comfortable working in an environment they can thrive and feel empowered.


We offer some great benefits that include:

  • Possibility of flexible working hours and location
  • Free LES MILLS+ membership as well as LES MILLS educations and trainings
  • Modern office in the heart of London
  • Flat hierarchies and many opportunities to get actively involved
  • Cycle to work scheme
  • 25 vacation days (pro rata) + public holidays
  • Vitality healthcare
  • Pension contribution
  • Gym subsidy
We are an organization committed to providing a flexible, diverse and inclusive environment.

We believe our people are the only way to help us work towards some steep growth goals and industry-leading innovations.

If you're excited about this role, we encourage people of all backgrounds to apply, even if you don't meet every requirement.

We might have something waiting in the wings that you'd be perfect for. We value the concepts of togetherness, support, equity, and respect, and that begins with increasing diversity in our teams.

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