Remote Quality Lead
1 week ago
Wilmslow 3 days per week, 2 days remote working
Salary:
Competitive We are Citation - One of the UK's biggest providers of HR, Employment Law, Health and Safety and other compliance services.
We are far from your average service provider as our colleagues bring their great personalities to work, not just their skillsYou will provide a positive and professional image of the Employment Law function to both internal and external customers whilst encompassing Citation's values.
You will work collaboratively with the ELT Management team and other departments in the continued development of the ELT / HR service including the implementation of new technology and associated change management processes.
To be able to offer support and guidance to the Solicitors, HR Consultants and Advisors within the Employment Law Team, it is essential that you have a sound understanding of Employment Law and HR practices.
You will stay up to date with the latest changes in employment law and government guidance and will be able to confidently talk about these changes to both clients and consultants.
Helping consultants effectively manage their workload.- Monitoring staff performance through quality assessments, providing appropriate feedback and logging any training needs appropriately.
- Supporting the team, alongside the Senior Consultants, with more challenging/complex cases.
- Training
- To attend all internal training meetings and conferences as appropriate.
- Provide training to the ELT, HR On-Demand, Field HR and Tribunal teams.
- Keeping a record of individual consultant's training needs and requirements and feeding these needs back to the Head of ELT.
- Taking an active part in the account management for platinum clients, attending regular meetings.
- Handling client complaints and liaising effectively with the Client Success team.
- Have a clear understanding of the employment advice guarantee and commercial advice promise.
- 25 Days of Holiday: Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
- Extra weeks of holiday to bask in the glow of post-wedding happiness.
- Vouchers and special perks await to celebrate the newest addition to your family.
- Healthcare cash plan: That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
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