Technical Account Manager

7 days ago

Birmingham, Birmingham, United Kingdom SCC Full time £55,000

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About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Technical Account Manager

Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: £55,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am pm Monday - Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs

Interview Process: 2-stage process

Why SCC?

  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working & core hours in line with role requirements
  • Career development and life-long learning opportunities
  • Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

This is an exciting opportunity to be part of our growing Team at SCC. Working alongside existing Service Delivery teams you will be the primary interface between the customer and SCC Hyperscale support teams. You will form deep, lasting relationships at multiple levels, and be the advocate for your customer within SCC Hyperscale business, and the advocate of Hyperscale with your customer.

You will enable our customers to gain maximum benefit from their partnership with SCC Hyperscale by helping to understand their ongoing technical and business requirements across AWS and Azure. Through listening to our client's needs, and investing heavily in our products and people, we have arrived at a genuinely exciting point in our evolution and you will be a major part of this growth.

Key responsibilities:

  • Represent SCC as the owner of all Hyperscale services defined in the customer portfolio.
  • Running Cloud Service reviews with our customers and building action plans and risk logs.
  • Recognise gaps based in customer's current environment and analyse for future gaps and opportunities to improve and innovate.
  • Own relationship with customer post-sales and carry out on-going client engagement activities whilst continually looking for new opportunities aligned to the clients business objectives.
  • Drive positive NPS (Net Promoter Score) and complete close loop process.

Skills and experience:

  • ITIL foundation certification minimum
  • Working knowledge of ServiceNow
  • AWS, Azure cloud certification
  • Understanding of Agile Methodologies

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC -

Sustainability at SCC -

Life at SCC -

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