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Customer Service Advisor

3 months ago

Bishop's Stortford, Hertfordshire, United Kingdom Newman Office Personnel Full time
Customer Services

An opening has arisen within our clients central customer services team for an experienced multi tasker and team player who loves to be busy and thrives on getting the best result for the customer

Responsibilities:

  • Respond within set timescales and ensure the customer is updated on their queries
  • Log and resolve customer complaints
  • Gather all relevant information in order to process the clients query with the correct action
  • Organise workflow to meet service level agreements
  • Escalate and direct any unresolved issues to the right team and manager
  • Manage customer accounts, allocating and reconciling accounts for referral process
  • Update and maintain all client records via internal systems
  • Manage own administration
  • Working closely with internal teams and departments
  • Assist in any other related tasks as requested

Job Types:
Full-time, Permanent

Salary:
£26,000.00 per year

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Bishops Stortford, Hertfordshire: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

Reference ID:
NP4278