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Account Manager

4 months ago

Chelmsford, Essex, United Kingdom CloudNC Full time
Job Description

Primary Purpose of the Role:

Develop long-term relationships with a portfolio of clients by delivering an exceptional customer experience. Account Managers liaise between customers and cross-functional internal teams to ensure the successful delivery of orders and maximise the account's profitability.

Key Responsibilities and Tasks

  • Employ a portfolio management approach for high-spending accounts, conducting quarterly and annual performance reviews, and devising relationship plans to expand Scope of Work (SoW) and enhance customer satisfaction.
  • Strive to surpass quarterly and annual sales targets for existing accounts.
  • Handle customer inquiries, quotations, and orders efficiently, with a customer experience mindset
  • Collaborate with planning teams to achieve lead times and maintain On-Time In Full (OTIF) deliveries.
  • Acquire and maintain in-depth knowledge of CloudNC's product suite and systems.
  • Manage customer expectations effectively while collaborating internally to capitalise on business opportunities.
  • Utilize data for informed commercial decisions and continuous customer growth strategies.
  • Provide customers with support on New Product Introduction (NPI) and Design for Manufacturing (DFM) by leveraging expertise within CloudNC.
  • Ensure the Customer Relationship Management (CRM) system is updated consistently to facilitate seamless communication and fulfilment of customer needs across teams.

Key performance Indicators against Responsibilities and Tasks

  • Customer OTIF
  • Customer satisfaction
  • Wallet share growth

What you will receive...

  • Competitive Salary
  • Stock Options
  • Private Healthcare
  • Electric Vehicle Salary Sacrifice
  • Pension
  • 28 days holiday + bank holidays
  • Enhanced parental leave
  • Monthly Lunches
  • Team Socials
  • ThanksBen Benefit - £50 per month

Equal Opportunities Statement

  • We are proud to be an equal opportunity employer, valuing individuality and embracing all people. The success of CloudNC is a result of diversity of thought. We recognise this comes from people truly belonging. We encourage different perspectives and skills to collaborate towards our mission - disrupting the manufacturing industry. We celebrate diversity and continually improve our inclusivity efforts.