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Customer Service Advisor

3 months ago

Wallasey, Wirral, United Kingdom Page Personnel - UK Full time
Immediate start

  • Temporary contract

About Our Client:

Our client is a company that excels in providing exceptional care and support to its customers.

With a strong focus on delivering top-notch customer experiences, they have earned a reputation for its outstanding commitment to client satisfaction and well-being.


  • Respond to customer inquiries promptly and professionally, demonstrating a deep understanding of our products and services.
  • Proactively identify and resolve customer issues, striving to achieve firstcontact resolution whenever possible.
  • Utilise active listening skills to empathise with customers and create personalized solutions tailored to their unique needs.
  • Collaborate effectively with other departments to ensure smooth issue resolution and maintain a unified customercentric approach.
  • Maintain comprehensive and accurate customer records, utilising our CRM system to track interactions and followups.
  • Stay uptodate with product knowledge and industry trends to provide informed assistance to customers.
  • What We're Looking For:
  • Excellent Communication Skills: Clear and effective communication, both written and verbal, is essential for connecting with customers and conveying information concisely.
  • Empathy and Patience: Demonstrating empathy and remaining patient while resolving customer concerns creates a positive and reassuring experience for our customers.
  • Problem-

Solving Abilities:
The ability to analyze complex issues, think critically, and implement practical solutions ensures customer satisfaction and fosters loyalty.

  • Customer-

Centric Attitude:
A passion for helping others and a commitment to putting customers at the center of everything you do.

  • Adaptability: A fastpaced environment demands adaptability, enabling you to handle various customer interactions and evolving situations with ease.

The Successful Applicant:

Tech-Savvy:
Call center positions involve working with various software, CRM systems, and call management

-
What's on Offer:

  • Temporary contract with the chance to go perm
  • Close team with a execellent manager to support you
  • Monday to Friday
  • Weekly Pay
  • Contact
  • Charlotte Lynch
  • Quote job ref
  • JN
  • Phone number