Receptionist & Facilities Coordinator

2 weeks ago

London, Greater London, United Kingdom Mulberry Full time

Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom.

Across all locations, we are united by our employee values:
Be Bold, Be Open, Be Responsible, Be Imaginative.

If these are values you share, we would love you to join our team.

The Role:


As a Receptionist and Facilities Coordinator, you will be the first point of contact for welcoming guests and taking calls.

You will be responsible to meet & greet any visitors to the London office and ensure that they are welcomed to the highest standard.

You will oversee the meeting rooms and showroom calendar, support with booking and coordinate travel for all London staff and regional stores.

You will be the first point of contact for Health & Safety Admin.

Duties & Responsibilities:
Reception

  • Provide exceptional front of house reception service, greet visitors and contact the relevant staff member.
  • Answer all calls quickly and efficiently and transferring or passing on messages when appropriate.
  • Update staff signing in sheet and print off, check periodically so all new joiners have been added or leavers removed.
  • Oversee the calendar of the 8 meeting rooms and showroom.
  • Look after end of day meeting room checks; general chair and table tidy.
  • Facilitate monthly building tours for new joiners.
  • Create and distribute employee discount cards, once unique number has been received.
  • Provide administrative support to the Facilities department.
  • Mange our notice boards, monthly tidy and communication update (located on every floor including the post room & gym).
  • Manage the temperature scanner, ensuring photo setup for every new joiner.
  • Arrange new & replacement swipe cards for Mulberry staff and monitor accordingly.
Hospitality

  • Work closely with catering on refreshment requests for any small or large meetings.
  • Manage calendar requests.
  • Occasional support may be required with sourcing supplies.
Travel

  • All travel is booked using an external travel provider via an online portal, travel and hotels are booked for all London office staff and retail stores, UK and International.
Health & Safety

  • Complete monthly checks using our online tool.
  • Produce a monthly activity report for group board meetings.
  • Manage fire warden members, meetings and biannual office evacuation (FM assisted).
  • Manage first aider training and renewals.
  • Collate a list of new joiners and organise a gym induction with an external provider.
  • Replenish first aid box supplies.
Deputising for the Facilities Manager

  • Managing the team during absence.
  • Point of contact for building team support.

Skills & Experience Required:

  • Excellent interpersonal skills friendly and professional with a flexible approach.
  • This is a 'hands on' role so good organisation and communications skills are required.
  • Ability to multitask and prioritise workload as efficiently as possible.
  • Team player with a cando attitude.
  • Reception & administration experience is an advantage.
  • IT literacy, with a good working knowledge of Microsoft Outlook, Word and Excel.

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Life insurance

Schedule:

  • Monday to Friday
  • No weekends

Work Location:
In person

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