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Service Advisor ~ Bury St Edmunds ~ Ipswich

3 months ago

Stowmarket, Suffolk, United Kingdom Prima Ardelle Associates Full time

SERVICE ADVISOR ~ BURY ST EDMUNDS ~ IPSWICH

ARE YOU PASSIONATE ABOUT CREATING AN EXPERIENCE IN WHICH YOU CAN MAKE THE CUSTOMERS FEEL SPECIAL?

BASIC SALARY TO £26,000 DEPENDING ON EXPERIENCE + BENEFITS.

OPPORTUNITY TO EARN MORE FROM SELLING ADDITIONAL PRODUCTS AND SERVICE PLANS.


My client is an
established award-winning retailerwith a clearly defined set of company values and a leadership team that delivers against their strategic goals.


The
Service Advisor is a pivotal member of the teamwho can take control and create a personalised service experience every time, with nothing left to chance.

This is achieved either individually, or by supporting your team. It's a hands-onrole completely dedicated to the customer and their long-term relationship with their chosen brand.


This is an ideal position for a motivated Customer Service orientated individual who is looking for career progression with a fasted paced team who are determined to be the best and generate great service at every interaction.


The Role:


Working as a key member of the aftersales team this role offers you the opportunity to use your customer service skills and organised administration abilities to make the complex feel simple to create happy customers.

You will be responsible for a set numberof customers per day to make their visit as hassle-free as possible whilst making sure all service and repair work is carried out and explained accurately and promptly.


Volkswagen Group experience is an advantage - not essential as full training is available.

Responsibilities:

  • Arrange customer bookings
  • Manage loan car bookings efficiency
  • Meet and greet customers professionally and politely every time
  • Develop longlasting relationships with customers to ensure new visitors are retained for the future
  • Update digital systems during and after each customer visit
  • Promote and crosssell other products and services
  • Work closely with the wider team to deliver a great customer experience whilst maximising overall profit

You:

  • Can harness effectively the management tools available to change for the better of the customer experience; making decisive and bold decisions to benefit both the business and the customer.
  • You will be able to provide energy and leadership to induce a sense of focus on providing the best customer experience possible.
  • Comfortable working to deadlines and managing customer expectations with regular communication and updates.
  • Happy to manage your workload and customer base

THIS IS AN EXCITING OPPORTUNITY


Prima Ardelle Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable applicants will be contacted.

Simply contact us in complete confidence - all interviews are conducted locally