IT Professional Services Manager
1 week ago
Empower, Connect, Evolve, and Inspire - these are the values that drive us and make BMI a company where you can thrive and grow.
Position Overview:
We are seeking a dynamic and experienced Professional Services Manager to join our team, reporting into the Head of IT Services. The Professional Services Manager will be responsible for overseeing the delivery of our professional services offerings to our end users, ensuring high-quality outcomes and customer satisfaction.
Responsibilities:
Manage the Service Delivery of AMS partners including governance, quality and operational performance. Manage the design, and run of application services ensuring that they meet the business needs and are delivered on time, within budget, and to the required quality standards. Build and maintain strong relationships with business stakeholders and Internal IT team to assess technology, infrastructure, service and end-user needs and requirements, and translate them into demand for service and operations; infrastructure, cloud platforms, networks, and SAP technologies; and end-user support. Develop and manage a demand pipeline to ensure alignment with business priorities, budget, and resource constraints. Ensure that demand is efficiently and effectively managed through the delivery lifecycle, from design to delivery and run. Drive continuous improvement initiatives to enhance service delivery processes, optimize resource allocation, and increase operational efficiency, while maintaining a focus on quality and end-user satisfaction. Continuously monitor and improve the performance, availability, and security of all solutions and services. Lead the delivery of the technical and IT service project portfolio to meet project objectives and external dependencies. Establish metrics and key performance indicators (KPIs) to track delivery performance, analyze trends, and provide regular reports to senior management and clients. Maintain and continuously measure benchmarks to validate cost effectiveness and delivery efficiency. Contribute to business development efforts, including supporting sales presentations, proposals, and statements of work (SOWs). Track and own the governance of minor enhancements and system changes by the partners.Qualifications:
Bachelor's degree. 10 years of experience in professional services delivery, consulting, or a related field. Demonstrated leadership experience, including managing teams and driving results in a client-facing environment. Ability to translate business requirements into actionable solutions. Excellent communication and interpersonal skills, with the ability to build rapport and credibility with clients and internal stakeholders. Proven track record of managing multiple projects simultaneously, meeting deadlines, and delivering high-quality results. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities. Experience with project management methodologies (e.g., Agile, Waterfall) and tools (e.g., JIRA, MS Project) preferred. Certifications such as PMP, ITIL, or relevant technology certifications are a plus.-
Professional Services Consultant
1 month ago
Reading, Reading, United Kingdom Proofpoint Full timeIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.Corporate OverviewProofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions,...
-
Professional Services Consultant
3 weeks ago
Reading, Reading, United Kingdom Proofpoint Full timeIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.Corporate OverviewProofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions,...
-
Client Manager
1 week ago
Reading, Reading, United Kingdom M2 Professional Recruitment Services Ltd Full timeAn exciting opportunity has arisen for an ambitious Client Manager to join a leading independent provider of commercial finance solutions to businesses, during an exciting period of growth.Based from their regional office in Berkshire, the successful candidate will be responsible for the day to day management of a portfolio of SME Invoice Finance clients,...
-
Professional Lead for Physiotherapy
1 week ago
Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full timeProfessional Lead for Physiotherapy Are you looking for an amazing leadership opportunity to lead a group of talented and skilled professionals? Are you looking to work in a well-supported organisation with excellent management support? Are you motivated, driven and really want to make a difference for your colleagues and patients? If you are, then this may...
-
Professional Indemnity
1 week ago
Reading, Reading, United Kingdom AXA Full timeThe AXA UK Commercial Financial Lines team are currently looking to Grow our Professional Indemnity book and are excited to bring to market an opportunity to join them as a Professional Indemnity New Business Underwriter. The role will provide the individual a great opportunity to gain exposure of the market and develop key technical skills, whilst under the...
-
Customer Service Representative
1 week ago
Reading, Reading, United Kingdom Rapport Guest Services Full timeJob Introduction We are recruiting a Customer Service Representative to be part of the Rapport team, based at our client's office in ReadingOur client:a Fortune Global 500 company, where excellence and creativity are the norm every single day.This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving...
-
Service Manager
1 week ago
Reading, Reading, United Kingdom Radis Full timeRadis Community Care are looking for a Multi-Site Service Manager to manage 3 extra care services in Reading. About the Role As a Service Manager you will be responsible for r extra care services, some of your duties will include: Supporting on-site teams to ensure they have everything they need to complete their duties Working alongside Social...
-
Service Manager
1 week ago
Reading, Reading, United Kingdom Radis Community Care Full timeRadis Community Care are looking for a Multi-Site Service Manager to manage 3 extra care services in Reading.About the Role As a Service Manager you will be responsible for r extra care services, some of your duties will include:Supporting on-site teams to ensure they have everything they need to complete their dutiesWorking alongside Social Services,...
-
IT Manager
1 week ago
Reading, Reading, United Kingdom Premier IT Full timeI am currently working alongside a client of mine in eadingwho are looking for an IT Manager to join the team ASAP.The contract will end in July 2023, ideally beginning in late January. This role is hybrid and offering £ p/d, Outside IR35.The Role and Responsibilities: Must have previous managerial experience Supervising daily operations of network and...
-
Customer Service Agent
1 week ago
Reading, Reading, United Kingdom UTP Merchant Services Ltd Full timeWe are currently looking for a Customer Service Agent (Retentions) to join our busy team in ReadingReporting To: Pricing and Retentions ManagerStatus:PermanentSalary: £20,000 per annum plus benefitsHours: Full-Time (37.5 hours per week between 08:00 - 18:30)Based: ReadingCustomer Service Agent (Retentions) Role:Reporting into the Retentions Manager, the...
-
Service Manager
1 week ago
Reading, Reading, United Kingdom 15ten15 Full timeBrilliant are recruiting for a Service Manager for a Care Home based in ReadingWHAT WE'RE LOOKING FORThe purpose of the role is to ensure that the homes deliver care to maintain compliance and efficiency in accordance with the Policies and Procedures of the company, and total compliance with the regulations of the Care Quality Commission. The Services...
-
Head of Clinical Services
1 week ago
Reading, Reading, United Kingdom Amegreen Children's Services Full timeLead the Future of Care for Children and Young People: Head of Clinical Services OpportunityAbout the role:As the Head of Clinical Services, you hold a central position in establishing and shaping our clinical services for our Children & Young People across our Residential and Education settings.Furthermore, your role is pivotal in providing training and...
-
Manager - Engineering Services
1 week ago
Reading, Reading, United Kingdom Workingmums Full time £60,000 - £87,500For nearly 70 years, AWE has been at the forefront of nuclear weapons research and development. We also use our unique skills to provide wider UK government with counter-terrorism and nuclear threat reduction solutions. Principal Engineering Manager - Engineering Services For nearly 70 years, AWE has been at the forefront of nuclear weapons research and...
-
Quality & Assurance Manager -fm
1 week ago
Reading, Reading, United Kingdom Highfield Professional Solutions Full timeContract Quality ManagerLocation: HybridSalary: up to £47,500 per annum dependent upon experience, plus Car and other benefitsPermanent/ Full timeThe CompanyOur client is 1 year into their 7-year contract for the repairs, maintenance, void preparation, and substantial programme of projects to a housing stock of 27,000 across the South of the country.They...
-
Clinical Services Manager
1 week ago
Reading, Reading, United Kingdom Elysium Healthcare Full timeIntroduction If you are an experienced Senior Nurse looking for the next step in your career, or an existing Clinical Services Manager looking for a new opportunity, then join our friendly team at Rosebank House in Reading. Working 37.5 hours per week, you will join the multidisciplinary team providing person-centred care and rehabilitation for male...
-
Clinical Services Manager
1 week ago
Reading, Reading, United Kingdom Elysium Healthcare Full timeIf you are an experienced Senior Nurse looking for the next step in your career, or an existing Clinical Services Manager looking for a new opportunity, then join our friendly team at Rosebank House in Reading.Working 37.5 hours per week, you will join the multidisciplinary team providing person-centred care and rehabilitation for male patients over the age...
-
Library and Knowledge Services Manager
1 week ago
Reading, Reading, United Kingdom Berkshire Healthcare Foundation Trust Full timeJob summary We are looking to recruit a dynamic leader to lead our library and knowledge service into the future and work as part of our clinical education team and wider Trust stakeholder services. This flexible hybrid role allows you to work 3 days on-site in the library at prospect park hospital, providing visible leadership and support and 1 day...
-
Library and Knowledge Services Manager
1 week ago
Reading, Reading, United Kingdom Berkshire Healthcare Foundation Trust Full timeWe are looking to recruit a dynamic leader to lead our library and knowledge service into the future and work as part of our clinical education team and wider Trust stakeholder services. This flexible hybrid role allows you to work 3 days on-site in the library at prospect park hospital, providing visible leadership and support and 1 day flexibly from home....
-
Quality Manager
1 week ago
Reading, Reading, United Kingdom ISS Facility Services UK Full timeStrong industry salaryMon to FriSingle site in Reading - Mental Health InstitutionHere at ISS, as one of the UK's largest and most successful Facilities Management (FM) providers are looking to strengthen service delivery against a Healthcare Contract for the PFI Client and their Mental Health hospital in Prospect Park, Reading.The following information...
-
Quality Manager
1 week ago
Reading, Reading, United Kingdom ISS Facility Services UK Full timeJob Description Strong industry salary Mon to Fri Single site in Reading - Mental Health Institution Here at ISS, as one of the UK''s largest and most successful Facilities Management (FM) providers are looking to strengthen service delivery against a Healthcare Contract for the PFI Client and their Mental Health hospital in Prospect Park, Reading. *We...