IT Professional Services Manager

1 week ago


Reading, Reading, United Kingdom BMI Group Full time

Empower, Connect, Evolve, and Inspire - these are the values that drive us and make BMI a company where you can thrive and grow.

Position Overview:

We are seeking a dynamic and experienced Professional Services Manager to join our team, reporting into the Head of IT Services. The Professional Services Manager will be responsible for overseeing the delivery of our professional services offerings to our end users, ensuring high-quality outcomes and customer satisfaction.

Responsibilities:

Manage the Service Delivery of AMS partners including governance, quality and operational performance. Manage the design, and run of application services ensuring that they meet the business needs and are delivered on time, within budget, and to the required quality standards. Build and maintain strong relationships with business stakeholders and Internal IT team to assess technology, infrastructure, service and end-user needs and requirements, and translate them into demand for service and operations; infrastructure, cloud platforms, networks, and SAP technologies; and end-user support. Develop and manage a demand pipeline to ensure alignment with business priorities, budget, and resource constraints. Ensure that demand is efficiently and effectively managed through the delivery lifecycle, from design to delivery and run. Drive continuous improvement initiatives to enhance service delivery processes, optimize resource allocation, and increase operational efficiency, while maintaining a focus on quality and end-user satisfaction. Continuously monitor and improve the performance, availability, and security of all solutions and services. Lead the delivery of the technical and IT service project portfolio to meet project objectives and external dependencies. Establish metrics and key performance indicators (KPIs) to track delivery performance, analyze trends, and provide regular reports to senior management and clients. Maintain and continuously measure benchmarks to validate cost effectiveness and delivery efficiency. Contribute to business development efforts, including supporting sales presentations, proposals, and statements of work (SOWs). Track and own the governance of minor enhancements and system changes by the partners.

Qualifications:

Bachelor's degree. 10 years of experience in professional services delivery, consulting, or a related field. Demonstrated leadership experience, including managing teams and driving results in a client-facing environment. Ability to translate business requirements into actionable solutions. Excellent communication and interpersonal skills, with the ability to build rapport and credibility with clients and internal stakeholders. Proven track record of managing multiple projects simultaneously, meeting deadlines, and delivering high-quality results. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities. Experience with project management methodologies (e.g., Agile, Waterfall) and tools (e.g., JIRA, MS Project) preferred. Certifications such as PMP, ITIL, or relevant technology certifications are a plus.

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