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Senior Network Security Engineer
1 week ago
Job Title: Senior Network Security Engineer
Location: Warwick / Wokingham + Hybrid
Salary: Competitive salary with bonus and perks
Working Hours: Full-time, Monday to Friday
Hybrid
Join our team at Vodafone UK, a leading technology communications company, where collaboration and connection drive our success. Our hybrid work model offers flexibility, with the 'Office in a Box' kit providing all the tools for seamless work from anywhere.
About Us
We are a global tech company empowering individuals and businesses for a digital future, emphasizing innovation, sustainability, and customer satisfaction. Diversity is ingrained in our culture, making us a Great Place to Work dedicated to inclusivity.
Be a part of Vodafone Business Technology Solutions, delivering top-notch tech solutions to businesses of all sizes. Join us in shaping Fixed Line solutions, leveraging automation and AI to enhance customer experience.
Role Overview
Lead the Vodafone Security Service for a key customer account. Engage with management and oversee a team of skilled engineers supporting critical projects. Interface with stakeholders, provide top-tier support, and maintain network security infrastructure.
Work within the Secure Customer Operations Network Support team, ensuring the seamless operation of security systems. Handle customer communication, troubleshooting, change management, and technical guidance.
Key Responsibilities
- Support Project Management and Solutions Consultants in designing and implementing solutions
- Assist in project deployment and integration into live service
- Manage customer escalations and project opportunities
Specific Responsibilities:
- Resolve incidents within defined timeframes
- Perform troubleshooting, configuration, and upgrades
- Plan and execute customer changes following an ITIL framework
- Handle vendor tickets and escalations
Requirements
- Previous experience in operational roles in enterprise organizations
- Strong communication and presentation skills
- Proficiency in Checkpoint, Juniper, Bluecoat, F5, and Cisco network solutions
- Knowledge of Wireless Technologies and Cisco IPT
- Understanding of WAN Technologies and routing protocols
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