Msk Single Point of Access

1 week ago

London, Greater London, United Kingdom Whittington Health NHS Trust Full time
Administrator MSK Services

An exciting opportunity has arisen to join the Whittington Health Community Administration Team within the Physiotherapy service.

The department provides a friendly working environment with supportive and experienced Team leads.


This post offers you the opportunity for you to become part of a service that is evolving with the ever changing population needs.

Our service sites are situated in North London and delivers health care to the residents of Haringey and Islington; both in the community and through the Whittington Hospital.

The service operates Monday to Friday 8-6 and there may be a requirement to work within these extended hours.


The post holder will primarily work within the Whittington Health MSK Service as part of the administrative team for the MSK Single Point of Access (SPOA) referral pathway and will be based at the Whittington Hospital.

They will play an integral role to the streamlining of referrals and appointment booking processes within the MSK Service.


The post holder will cover the SPOA administrative/clerical duties as well as other RIO, MEDWAY and eRS (choose and book) administration associated with referrals and booking of appointments.

They will support patients and referrers (GPs) with appointment and booking queries.

This also includes working closely with the CBS team to ensure there are no unavoidable delays in booking appointments and to liaise closely with the MSK physiotherapists to ensure staff maintaining triage in a timely manner for referrals to be processed.


The post holder will also be working closely with the wider MSK Services Administration team working on reception as needed, supporting patients and clinicians with managing the patient journey.

This particularly links in the urgent physiotherapy service.


Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone.

Nowhere is this more obvious than in the way we look after our staff.

We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.

The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences.

We think that by doing so, we are better able to treat our patients as well as being a better place to work.

To manage the referral process for the MSK SPOA service for Haringey and Islington GPs.


To ensure referrals are triaged in a timely manner, liaising with physiotherapists and service lead as appropriate if any issues arise.

To ensure referrals are processed through e-RS and an appropriate and timely appointment is booked. Liaising with other service leads if needed (eg urgent Rheumatology or Orthopaedic referrals)

To ensure that the patient understands the information regarding their appointment within the MSK Service

To organise the booking of interpreters and transport for patient appointments. This may include discussion and negotiation with staff and the relevant services in order to clarify/complete bookings.


To assist the MSK Advanced Physiotherapy Practitioners in the retrieval of investigation reports and other clinical documents, in liaison with the multi-disciplinary team, e.g imaging department, InHealth, and other reasonable requests relating to management of patient appointments and referrals.


To assist in the management of the departmental diaries in line with the needs of the department as deemed appropriate by the MSK Service Manager identifying and reporting where problems may arise e.g.

lack of staff on site, double booking of patients or holidays/meetings not marked out in the diary.

To complete accurate data entry for patient registration, uploading referral and appointment information.

To be competent in the use of data entry systems e.g. e-RS, Medway, EDMS, Rio, EMIS


To be able to construct letters to patients and other health professionals in line with the MSK SPOA templates or under instruction of the senior members of staff.


To discharge patients as allocated, and in discussion with, the MSK Service Manager and senior team in line with service guidelines.

To be able to analyse and prioritise multiple tasks allocated by the manager.


To be able to problem solve issues as they arise at the reception area and identify when further assistance is required from other members of the team in order to gain a resolution.


To be responsible for the retrieval of medical records, investigation reports and medical correspondence information as directed by the manager.

To provide general non-clinical information and guidance regarding the Whittington Health Community Services to the patients, carers and the general public, in an appropr

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