Sales Advisor

1 week ago

London Gatwick Airport, United Kingdom Ted Baker Full time

TED'S MISSION STATEMENT

  • Our Mission is to build a successful company through the creation of a leading designer brand. By conducting ourselves in an efficient and courteous manner and by maintaining Ted's high standards and integrity, we pride ourselves in always being in a position to satisfy the needs of our customer. Ted Baker Values Include being Kind, Inclusive, Courageous, Authentic and Curious to one another.
  • To protect the ethos and persona for which we have gained an enviable reputation, we always ask ourselves the question: 'Would Ted do it that way?' Where does this role fit within Ted's Team? The role of a sales advisor is to Maximise sales, through a high level of service to Ted's customers, always striving to go the extra mile. Be a proud and passionate ambassador of Ted, who understands and promotes the company "Mission Statement" and "Vision".
  • MAIN RESPONSIBILITIES
  • People
  • A high level of team participation, working with integrity and respect for others.
  • Actively drive and document your own learning to contribute to the success of the team and location.
  • Be adaptable and flexible to the needs of the business in support of the team and the location.
  • Product
  • Use all available tools and information to keep up to date on current product and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, Cut (The 6 C's.)
  • Use product knowledge to generate sales and increase customer loyalty to the brand.
  • Follow merchandising guidelines, replenishment procedures and housekeeping standards to ensure that Ted is represented at the highest level.
  • Commercial
  • Demonstrate all requirements of Ted's School of Excellence.
  • Delivering Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with enthusiasm and consistency, understanding the impact of actions on the customer experience and sales.
  • Have a good understanding the variety of customer profiles and use of sales techniques in order to build loyal customer relationships both online and offline.
  • Actively seeking knowledge and taking personal ownership of achieving and exceeding location KPI's and supporting all brand promotions and campaigns.
  • Keep yourself and customers up to date on and take an active interest in sharing Ted's social media activity.
  • Have a strong commercial awareness of our competitors and local markets.
  • Operations
  • Be proactive and complete all tasks correctly and efficiently following Company policies and procedures with an ability to work unsupervised.
  • Adhere to all Company health and safety procedures. Use equipment properly and report any potentially unsafe conditions to management.
  • Adhere to all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to management.
  • VALUES
  • AUTHENTIC
  • We have the freedom to be our 'best self', being true to ourselves and others
  • KIND
  • We try to do the right thing: for each other, our communities, our planet and for Ted
  • CURIOUS
  • We are hungry to explore, innovate and think differently
  • COURAGEOUS
  • We have the confidence to be brave, have fun and discover the unexpected
  • INCLUSIVE
  • We embrace and respect individuality and celebrate difference & diversity

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