Helpdesk Administrators

2 weeks ago


Glasgow, Glasgow City, United Kingdom Perfect Career Full time

Position:
Helpdesk Administrators (Part Time)


Annual Salary:
£10,51 per hour + company pension and 33 days holiday bank holidays) Pro-rata


Location:
Glasgow, G5 0US


Hours: 14 hours per week (shifts between the hours of 7am and 10pm)

Vacancy 1:
Monday 3-10pm / Saturday 7am-3pm / Sunday 8am-4pm


Vacancy 2:
Tuesday 3-10pm / Saturday 12-8pm / Sunday 3-10pm


Vacancy 3:
Friday 12-8pm / Saturday 9am-5pm / Sunday 9am-5pm


Vacancy 4:
Friday 3-10pm / Saturday 3-10pm / Sunday 11am-7pm


Vacancy 5:
Saturday 8am-4pm / Sunday 3-10pm


Our client, a global market leading Facilities Management company, they are actively looking for 5 experienced Helpdesk Administrators to work on a Permanent and part time basis within their busy and vibrant Glasgow Head Office.

All roles are offered on a Part Time, Permanent.


All roles will start off being working from home but when circumstances allow the roles will be based at our clients head office in the Gorbals, Glasgow, G5 0US.

All roles are working on a brand new national Facilities contract that our client have with a national client.


All roles are working 14 hours a week and the shifts will very but will be between the hours of 7.00am-10.00pm, so you may do a week or early shifts, then a week or late shifts, so they need people who are flexible to do any shifts between 7am-10pm.


Job Purpose:

  • To answer inbound calls and make outbound calls in a professional manner whilst logging and passing on all related faults and enquires
  • Monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with call monitoring guidelines
  • Ensure all maintenance jobs are managed within set response times and issues are escalated as per policy and procedure

Skills Required for the roles:

  • Must have previous experience working in a helpdesk or call centre
  • Strong customer service skills
  • Able to develop strong working relationships with colleagues and customers
  • Strong IT skills including being a competent user of PC
  • Flexible and adaptable to change in a fastmoving environment
  • Flexible approach to working hours
  • Effective problemsolving and decisionmaking
  • Able to motivate self and others
  • Able to conduct general administrative duties
Immediate starts are available.

Job Types:
Part-time, Permanent

Salary:
Up to £10.51 per hour

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Application question(s):

  • Do you have previous experience working in a helpdesk or call centre environment?
  • Do you have strong customer service skills?
  • Do you have strong IT skills including being a competent user of PC?

Work Location:
One location

Reference ID:
Helpdesk Administrators - Glasgow

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