Helpdesk Operator

2 weeks ago


Glasgow, Glasgow City, United Kingdom Anderson Knight Full time
Anderson Knight is recruiting for a Helpdesk Operator for a well-established and evolving company based in Glasgow.

Typically, you will be office-based working on a shift rotation, working 1 weekend in every 4.

Week 1:

Monday, Tuesday:
OFF Wednesday, Thursday: 10am - 8pm, Friday: 8am - 2:30pm Saturday & Sunday: OFF

Week 2:

Monday to Friday: 8am - 4pm, Saturday & Sunday: OFF

Week 3:

Monday to Thursday: 8am - 4pm, Friday, Saturday & Sunday: OFF

Week 4:

Monday, Tuesday: 10am - 8pm, Wednesday & Thursday: OFF, Friday: 12pm - 8pm Saturday, Sunday: 8am - 8pm

Main duties and responsibilities are:

  • Can confidently manage incoming calls and queries.
  • Ensure calls and queries are directed to the appropriate people and/or department.
  • Manage any escalations received and escalate as per appropriate process.
  • Assist with ADHOC administration where required.

Key attributes and skills:

  • Extensive administration knowledge on Excel and Microsoft packages.
  • Customer service experience.
  • Ability to work as part of a team.
  • Able to juggle multiple tasks and remain calm under pressure.
  • Experience in the service industry is preferred but not essential.

Pay:
£22,775.70 per year

Benefits:

  • Onsite parking

Schedule:

  • Weekend availability

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person

Reference ID:
NM01
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