Helpdesk Operator
2 weeks ago
Typically, you will be office-based working on a shift rotation, working 1 weekend in every 4.
Week 1:
Monday, Tuesday:
OFF Wednesday, Thursday: 10am - 8pm, Friday: 8am - 2:30pm Saturday & Sunday: OFF
Week 2:
Monday to Friday: 8am - 4pm, Saturday & Sunday: OFF
Week 3:
Monday to Thursday: 8am - 4pm, Friday, Saturday & Sunday: OFF
Week 4:
Monday, Tuesday: 10am - 8pm, Wednesday & Thursday: OFF, Friday: 12pm - 8pm Saturday, Sunday: 8am - 8pm
Main duties and responsibilities are:
- Can confidently manage incoming calls and queries.
- Ensure calls and queries are directed to the appropriate people and/or department.
- Manage any escalations received and escalate as per appropriate process.
- Assist with ADHOC administration where required.
Key attributes and skills:
- Extensive administration knowledge on Excel and Microsoft packages.
- Customer service experience.
- Ability to work as part of a team.
- Able to juggle multiple tasks and remain calm under pressure.
- Experience in the service industry is preferred but not essential.
Pay:
£22,775.70 per year
Benefits:
- Onsite parking
Schedule:
- Weekend availability
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location:
In person
Reference ID:
NM01
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