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999 Call Handler
2 weeks ago
Position:
NHS Call Handler
Office Based - Permanent
Location:
Oxfordshire office based
Salary:
£21,730 plus £1,200 once you have passed probation
Hours:
Full Time, 37.5 hours per week over 7 days Monday - Sunday (mixture of day, evening and night work)
"999 Ambulance Service"
Would you like to work for a challenging but equally rewarding role?
You'll be the first contact for anyone calling 999 as part of the Emergency Services. You will be responsible for taking emergency calls, speaking with the general public in a calm professional manner.
Within your role you will be given the responsibility to prioritise calls in an order of urgency and will adapt quickly to ever changing situations.
There may be occasions where you will deal with distressed patients, you will need to be able to offer empathy and compassion over the call.
This will be a rewarding role for those who can work well under pressureSkills required for Call Handler:
- Good communication skills on the phone
- Good computer skills
- Good listening skills
- Staying calm under stressful situations
- Bouncing back from challenging situations
- Customer service experience
- Motivated to helping people
- The ability to take and record information accurately
Company Benefits
- Full paid indepth NHS training to enhance your skills and knowledge
- Overtime opportunities available plus bonuses for unsociable hours worked
- Competitive pay rates
- Rewarding career path
- Supporting the NHS within a critical role
You will be required to pass an enhanced DBS check if successful for the role (funded by the NHS)
If you're interested in this role and would like to have a chat more in detail regarding this vacancy, please do ap
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