Temporary Call Handler

7 months ago

Oxford, United Kingdom Allen Associates Full time

**Temporary Call Handler**

One of our clients is going through an exciting period of growth and are looking for some passionate and committed night owls to join them in a brand-new role. Starting as soon as possible, the role will continue on a rolling basis for the next few months, approximately.

This is an entry level position which poses as an excellent opportunity to gain experience and get your foot in the door to the sustainable energy sector. If you do well and are able to impress the client with your dedication and ambition to succeed, there may be potential to move into a permanent role later down the line.

**Temporary Call Handler Responsibilities**

You will be monitoring a vital system that is crucial to company operations. Trusted with a large amount of responsibility, you will be the main point of contact for any issues or matters that arise overnight.

You will need to answer the phone, log notes regarding the details, and record these on the in-house system. Your ability to think on your feet and make decisions quickly will enable you to triage these errors effectively. For important or more major issues, you will simply need to escalate this to a more senior member of staff.

As you become more comfortable in the role, you will also be able to take on additional tasks and duties. These are likely to include:

- Handling incoming queries
- Monitoring batteries on behalf of client
- Reviewing indicators
- Resolving basic issues
- Responding to National Grid
- Performing Data Collection or Analysis tasks

**Temporary Call Handler Requirements**

The ability to remain calm when dealing with issues is essential for this role. You should have an appropriate level of acumen to allow you to handle highlighted matters appropriately.

It is vital that you are committed and reliable - you will be supporting an essential service, so it is vital that you are dependable and worthy of a great deal of trust and responsibility.

**Temporary Call Handler Rewards**

A competitive hourly rate is offered alongside holiday pay.

You will be given an insight to a rewarding and interesting sector, allowing you to develop valuable skills to add to your CV.

**The Location**

This position will be based in our client’s office in Central Oxford. Sadly, there is no parking on site, although the office can be easily reached using bike or public transport.

**The Company**

**Important information**
- The role will be starting immediately.
- ** Working hours / schedule are 1 week (7 nights) **on**, 14 days **off**, Monday to Friday 6pm to 6am / Saturday and Sunday 9pm - 6:30am**:

- If you are seeking more hours, there may possibly be additional daytime shifts for you to take on (during the ‘off’ weeks - you would not be expected to work all day, and then all night)

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