Application Support Specialist

2 weeks ago


Saint Peters, Kent, United Kingdom Trapeze Recruitment Services Limited Full time

Company Profile

A global leader in what they do, with worldwide distribution channels. Their headquarters are in Broadstairs, on a 4.5-hectare site incorporating high-tech manufacturing and research and development facilities.

Role and Responsibilities

  • Managing the testing and validation of inkjet inks within OEM systems and assessing products deliver print results expected by end users in the desired application.
  • Deliver timely expert escalation support to business and key OEM customers.
  • Develop and manage test protocols for new product evaluations as well as project reviews to support inkjet system developments.
  • Develop relationships with OEM customers and offer expert product knowledge to support engineering/integration activities.
  • Fully understand the functionality and capability of all OEM products.
  • Investigate and report failure mode cause and effect (FMEA process).
  • Assist with supporting product documentation, training requirements and distribution of technical support information.

Skills and Experience:

  • Ideally 7+ years technical professional in inkjet in R&D and/or hardware engineering
  • Integration know-how of inkjet inks for UV and Aqueous inks is desirable.
  • Proven solo onsite customer support experience
  • IT literate - Microsoft Office and Service package applications )


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