Application Support Specialist
2 weeks ago
Company Profile
A global leader in what they do, with worldwide distribution channels. Their headquarters are in Broadstairs, on a 4.5-hectare site incorporating high-tech manufacturing and research and development facilities.
Role and Responsibilities
- Managing the testing and validation of inkjet inks within OEM systems and assessing products deliver print results expected by end users in the desired application.
- Deliver timely expert escalation support to business and key OEM customers.
- Develop and manage test protocols for new product evaluations as well as project reviews to support inkjet system developments.
- Develop relationships with OEM customers and offer expert product knowledge to support engineering/integration activities.
- Fully understand the functionality and capability of all OEM products.
- Investigate and report failure mode cause and effect (FMEA process).
- Assist with supporting product documentation, training requirements and distribution of technical support information.
Skills and Experience:
- Ideally 7+ years technical professional in inkjet in R&D and/or hardware engineering
- Integration know-how of inkjet inks for UV and Aqueous inks is desirable.
- Proven solo onsite customer support experience
- IT literate - Microsoft Office and Service package applications )
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