People Services Advisor

1 week ago

Swindon, Swindon, United Kingdom Nationwide Building Society Full time

Contract Type:
Fixed Term Contract

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Ref: R00AOR03305

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Closing Date:28 November 2023


As a People Services Advisor, you will be part of People Regulation Team for this 6 month contract, supporting the business in building and maintaining mechanisms to ensure oversight and adherence to the FCA/PRA Senior Manager & Certification Regime (SM&CR).

This includes managing a team inbox, providing insight on processes, completing regulatory references, analysis on reports, as well as administering team processes and procedures.

Your success isn't based on how long you spend at your desk. You'll have contracted hours, but we're always happy to support flexible working wherever we can.

That might mean working from home or different Nationwide offices or agreeing a working pattern to help you balance work and life.

We will always strive to find a way that works for everyone.


There will be an expectation to attend the office up to twice per week for collaboration, support and training reasons.


What you'll be doing:

  • Administering of a range of SMCR transactional activities, including regulated references and maintaining the FCA Directory for the Society.
  • Identifying changes required to reports and highlighting/escalating where appropriate.
  • Managing your own workload whilst prioritising appropriately to achieve deadlines and SLAs.
  • Liaising with relevant stakeholders, building strong, lasting relationships.
  • Ensuring accuracy of keying within our systems.
  • Identifying potential improvements to processes through the creation and updating of How to Guides whilst supporting training team members and cross skilling within the team as appropriate.

About you:

  • Experience in a previous role analysing and interpreting data
  • Comfortable using Microsoft Excel and demonstrate a strong aptitude for MI reporting
  • Selfmotivated, articulate and numerate, with experience of presenting/ explaining your findings to others verbally or through a written report
  • Experience of building relationships and communicating with confidence whilst also working well on your own initiative
  • Experience working in roles with access to sensitive information; you act with integrity to manage confidential and sensitive cases with utmost professionalism
  • Ability to analyse information from a range of sources and strong attention to detail
  • Strong collaboration skills, you'll have worked in roles with a heavy emphasis on building strong working relationships with wider HR teams to ensure a seamless service delivery
  • An ability to prioritise and flex workload
  • Working experience with HR systems
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Say it straight
  • This is about being honest and direct with good intent and saying what needs to be said in the room. It's also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
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Push for better
  • This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
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Get it done
  • This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the endtoend outcome.

The extras you'll get:

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension
  • if you put in 7% of your salary, we'll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career


 Gympass
  • Access to a range of free and paid options for health and wellness.
  • 25 days holiday, pro rata

What makes us different:

Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks,
_but we're not a bank._


As a building society, we're owned by our members - that's our customers who have their current account, mortgage or savings with us.

It means we can do things differently to deliver our Purpose - _Banking - but fairer, more rewarding, and for the good of society.

_

When you work at Nationwide, you can experience that difference for yourself.

You'll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match.

You'll also be joining us at an important time as we seek to reach more and more people in the UK.

We want everyone in the UK to know that they don't have to bank with a bank. They can choose a modern mutual instead.

What to do next:

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