L3 Iseries Support Administrator

1 week ago

Chatham, Kent, United Kingdom OSB Group Full time

About the team:


Our team is a dedicated group of IT professionals committed to maintaining the stability and efficiency of critical systems within our organization.

With a focus on collaboration, problem-solving, and continuous improvement, we work together to ensure that our systems run smoothly and effectively.

We value teamwork, innovation, and a supportive work environment where every team member can grow and succeed. Join us and be part of a dynamic team that makes a real impact every day.

About Us:


The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market.

Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB's unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.


Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment.

Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work.

This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.


What you will be doing:
Your responsibilities will include

  • Receiving post implementation sign off from the business that delivery into production has been successful.
  • DR Test Verification of systems as per the yearly DR policy.
  • Liaise with auditors for documentation and information requests.
  • Ensure all Change Requests (CRs) and Project deliverables are expected to be delivered in agreed timelines.
  • Exposure to IBMi work management.
  • User profile / Menu maintenance.
  • Maintain tape library schedules and ensure tapes are in correct slots via BRMS,
  • Backup maintenance including the encryption system maintenance.
  • Mentor and coach L2 and L3 Administrators to enhance knowledge.
  • Work on process improvements and automation of manual tasks.
  • Assist with more technical support issues and escalation from L2 team members.
  • Engaging with business and 3rd party suppliers to progress resolution of issues.
  • Managing and owning team's deliverables in terms of quality, schedule by using right practices and adhering to company's process and policies.

In return for your commitment:
We offer a base salary dependent on experience and a competitive benefits package including:

  • Discretionary annual bonus opportunity of up to 15%
  • 28 days annual leave plus bank holidays
  • Contributory pension (8% employer 5% employee)
  • Life Assurance (4x salary) plus Group Income Protection
  • Access to Private Medical Insurance and Medical Cash Plan
  • Maternity & Adoption Leave
  • Occupational Maternity/Adoption Pay provided at 100% of salary for the first 26 weeks.
  • Paternity Leave 8 weeks of paid leave to be taken within 12 months of birth or adoption.
  • Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.

Could you be the one?:
We are looking for talented individuals who have the experience and knowledge set out below:

  • Previous experience in supporting production iSeries environments.
  • Understanding of iSeries/AS400 is essential.
  • Strong troubleshooting skills and familiarity with ITIL incident and problem management is essential.
  • Basic SQL skills are essential.
- iSeries/IBM qualification is beneficial.

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next:
Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.

  • OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds._
  • As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don't stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress._
  • Whilst we are an organisation that values facetoface interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5.

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