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Client Success Manager, Content
3 months ago
What you'll be doing
Advise clients on strategies to maximize the value of their Bazaarvoice Social Commerce solution, including our creator management and social scheduling tools, social and on-site experiences, content generation, etc. Execute high-value activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, etc.) Discover and influence client's internal success metrics, ensuring they know how to achieve and measure those results Help key stakeholders understand the value they are receiving from Bazaarvoice Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes Promote new feature adoption to enhance client satisfaction and program performance Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions Observe and track trends across portfolio to develop best practices Develop a deep understanding of social commerce and creator marketing and serve as a subject matter expert across social channels and strategies (IG, TikTok, Pinterest, etc.)Who you are
Positive, self-starter attitude with a knack for creative problem solving Customer-centric - you keep the best interest of clients in everything you do Social media obsessedExceptional communication skills (oral and written) Skillful in time management, organization, and prioritization Sufficient in meeting deadlines and expectations with minimal supervision Fire in the belly – we hire people who bring passion to their work and their team Bachelor's Degree and 1-2 years of experience in account management, client success, marketing and/or social media preferred #LI-RJI##LI-Hybrid Why join Bazaarvoice? Customer is key We see our own success through our customers' outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it's in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we're laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what's best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community.