Phlebotomy Quality Lead

6 days ago

Basildon, Essex, United Kingdom iPP Analytics Limited Full time
To support the Phlebotomy Management team & Pathology Quality Manager in the investigation of any incidents, complaints etc. To investigate, root cause analyses and report on patient complaints and incidents. To create a comprehensive annual audit schedule covering all aspects of the phlebotomy service and delivery. To assist and train lead auditors to complete their audits and to provide check lists and guidelines as appropriate.


The post holder will actively participate in Internal Audit of the Phlebotomy service and will report on non-compliances to the Phlebotomy Manager & Pathology Quality Manager and resolve any observation & non-compliances within own area.

The post holder will be responsible for accessing the Q Pulse database and entering and monitoring information on the internal audits.

To close the performed audits in a timely manner working in collaboration with all Pathology Staff.

To use Qpulse to review the incidents, complaints, SOPs and to ensure that documents are distributed to and acknowledged by Phlebotomy staff.

Support the Phlebotomy Management team in setting annual KPIs. Act as the quality lead for the Phlebotomy Department, attend meetings as required. To collect KPI data (such as waiting times) and report this via the Phlebotomy Dashboard.

To collect data as part of the monthly quality report which includes compliance with document control, audits, sickness, appraisals, CAPAs, incidents and complaints using SwiftQueue, LIMS, & SMI.

Completing monthly KPIs dashboard which includes learning pool data, wards finish times, & appointments available. To meet the Phlebotomy Management team regularly to review & give feedback on the progress of the quality matters.

To write & revise protocols, SOPs, risk assessments, clinic documents and to support management to ensure staff document acknowledgment is up to date.

To take admin responsibility of the phlebotomy healthcare appointment platform (SwiftQueue) as well as updating the clinics capacity, appointment settings and staff access levels including the amendment of the weekly incomplete appointment data.


Setting up and scheduling new clinics on SwiftQueue working with the operations and training team to ensure phlebotomy clinics are operationally ready and running efficiently.

To work with external suppliers including the healthcare appointment platform provider to ensure full utilisation of existing equipment and technologies.

To be able to use the Laboratory Management System to check and correct the incomplete patient appointments. To ensure the Phlebotomy asset register is up to date.

The post holder is responsible for the development of a new documentation, quality policies, manuals etc. to ensure continuous improvement. To provide training on quality to new phlebotomist which includes use of Qpulse.

The post holder is required to provide a report for both the Phlebotomy operations team and Pathology quality meetings on all aspects of the Quality Management System.


The post holder is required to have previous experience of implementing ISO 15189 and CQC standards to ensure phlebotomy is compliant with the standards and ready for external assessments.

To be able to lead the requirement of quality of the new and current clinics working in collaboration with Basildon and Southend Trusts, project teams, operations teams & Phlebotomy staff.

Meeting with the Trust and PF project team to ensure quality requirements of new clinics are delivered on time ensuring effective communication to all Phlebotomy staff.

To undertake environmental risk assessment of all clinics as well as ensuring staff induction is undertaken before such time that they commence working in the new clinics.


Working in collaboration with the logistic team arranging timely transportation of clinical specimens from the clinics to the pathology hub to ensure sample integrity is not compromised.

Maintenance of phlebotomy related web pages.

To provide help support and advice on a regular basis to staff and discipline managers on matters related to ISO standards, quality management and risk management.

To show leadership and professionalism to develop a culture of respect, teamwork, & innovation providing an excellent patient centred care.


To support the Phlebotomy Management team & Pathology Quality Manager by making proposals to improve the quality of the service.

To lead in Phlebotomy related patient recalls.

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