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Loss Adjuster

3 months ago

Tunbridge Wells, Kent, United Kingdom The AA Full time

Company description:

Job title:
Loss Adjuster

Location:
Remote (Travel Across South-East Region)

Salary:
Up-to £55,000 DOE + Company Car + Annual Bonus

Hours:
Monday to Friday, 9am - 5pm

AA Summary
Thought The AA only provide roadside assistance? Think again.

For over 100 years, we've continued to evolve and adapt.

Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies.

As we continue to expand, diversify, and modernise, joining us as a Loss Adjuster you'll play a key part to our success and join us on this exciting motoring journey.

LI-THEAA #LI-Remote

This is the job:


Are you committed to helping our customers when they need our support the most? As a Loss Adjuster, you will have the opportunity to join our Home Insurance Claims business covering the South-East region.


This is an excellent opportunity to manage a portfolio of large and complex household property claims within the household team.

You will have full accountability for visiting, validating, reserving, and negotiating settlement of complex and larger household property claims, including those over £100,000 in value

Do you have a strong customer focus where indemnity control and first-class customer service is placed at the heart of each claim? If this sounds like you, we would love to hear from you

What will I be doing?:


You will be working closely with claims colleagues to manage our major and complex losses, with an element of supply chain management.


  • Undertaking site visits for larger or more complex claims to agree a claims project plan with key stakeholders
  • Ensuring complex and large loss cases are appropriately managed
  • Identifying potentially fraudulent or dishonest claim related behaviour
  • Working collaboratively to develop technical strategies to control indemnity spend on claims
  • Undertaking aspects of supplier account performance management to ensure contractual, operational, regulatory, and business strategy requirements

What do I need?:

  • Demonstrable experience of handling large and complex property claims up to and over £50,000 in value
  • Field claims management experience would be preferable
  • Thorough knowledge of the anatomy of domestic buildings and understanding of their defects, suitable repairs, and drying techniques
  • Stakeholder management skills
  • A selfstarter with a proven ability to solve problems and deliver results that add value
  • Excellent analytical skills with strong attention to detail

Additional Information:

We're always looking to recognise and reward our employees for the work they do.

As a valued member of The AA team, you'll have access to a range of benefits including:

  • Free AA breakdown membership from day 1, 50% discount for family and friends in the first year plus discounts on other AA products
  • 25 days annual leave plus bank holidays + the option to buy additional annual leave
  • Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
  • Pension scheme available up to 7% contribution
  • Access to the EV discount scheme
Plus, so much more

As part of the onboarding process, we complete several pre-employment checks including work reference, credit, and criminal record checks.