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FGFS Retail Channel Manager
3 months ago
At Frasers Group we're rethinking retail. Through digital innovation and unique customer experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers providing flexible and convenient ways to pay across our collection of established brands, including Studio, Sports Direct, FLANNELS, USC, Frasers, and GAME
Frasers Group Financial Services is the next chapter of significant growth for the Frasers Group, offering customers across the brands a range of flexible ways to pay and loyalty rewards through an innovative app. The business has well established, resilient roots in the Studio Financial Services business, but is set for unrivalled growth as it scales rapidly, putting the Frasers Group customer at the heart of everything it does.
Based in sites across the UK, Frasers Group employ over 30,000 colleagues in a wide variety of roles, delivering great colleague experiences, many of whom have seen their careers grow with opportunities within the wider business.
At Frasers Group Financial Services, we are constantly evolving & transforming, and we now have an exciting and rewarding opportunity for a Retail Channel Manager to proactively integrate Frasers Plus across the network of store fascia's. To dynamically drive credit penetration, and applications to grow revenue and customer loyalty. To support Regional Managers, Area Managers and Store Managers to grow credit sales and thus supporting store sales and profit growth in line with targets and budgets. To ensure that stores adhere to relevant aspects of Financial Services compliance as set out by the FCA and the business.
As a Retail Channel Manager at FGFS, you will:
- Provide oversight of the selling practices and culture across the FG stores network, Online Channel and Partners, providing real time feedback on the regulatory health of the channels.
- Build strong relationships within FGFS, Retail Operations, HR, L&D, Stores and other relevant teams to gain full support and endorsement of strategic objectives.
- Outline business requirements and support training interventions appropriate to the fascia / role context, which support development of service, colleague confidence and leadership behaviours, to deliver the growth of Frasers Plus sales penetration, applications, and other relevant business goals.
- Continuously monitor and evaluate performance metrics, including but not limited to OKRs, to outline ongoing improvements and drive ongoing enhancements in performance across all aspects of Frasers Plus initiatives. Analysing data, identifying trends, and implementing strategic adjustments Maintain an ongoing awareness of group operational activity and its likely impact on the performance of Frasers Plus both positive and negative, enabling support or mitigation as appropriate.
- Support ongoing pilots, trials, and tests in support of the creation of new ways of working, material, reporting, and options to support stores.
- Leadership experience within a retail financial services sector. In addition, the job holder will have experience of working within an operational field-based role.
- Will require excellent motivational and presenting skills, which will be used to support and drive performance of key metrics.
- Experience of influencing at a senior management level in a medium to large business.
- Proven track record in driving retail financial services within a previous role.
- Skills in team leadership and development in relation to driving sales performance and improving profitability.
- Excellent communication skills both written and verbal are required.
- Must be PC literate with the ability to use Microsoft Word, Excel, and PowerPoint.
Frasers Group Financial Services is ambitious, the business is growing quickly with the solid foundations of the wider Frasers Group supporting it. We have a lot of experienced colleagues who will tell you they love working here because of the great people and the opportunity to develop your career.
Frasers Group Financial Services is committed to delivering a positive colleague experience and to be able to make the most of it you need to immerse yourself into delivering on our principles:
- Think without limits - Think fast, think fearlessly and take the team with you
- Own it and back yourself - own the basics, own your role and own the results
- Be relevant - Relevant to our people, our partners and the planet
As FGFS is within a regulated environment any offer is subject to satisfactory background checks including criminal record check, credit check, and employment references.
