Lead Administrator

1 week ago

Swindon, Swindon, United Kingdom Serco Plc Full time

Lead Administrator - Families & Welfare

UK Defence Academy

Shrivenham, SN6 8LA

Monday - Friday , 1230 finish on a Friday)

£22,145 per annum plus benefits


Serco have an exciting opportunity for an experienced Administrator to join our team based at the Defence Academy in Shrivenham, Swindon.

The Lead Administrator will provide effective administrative and secretarial support to the Families and Welfare Office for Shrivenham Station ensuring a high standard of administrative support across the Services Families welfare support area.


Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS.


Main responsibilities of the role include:

  • Carry out reception duties and act as a focal point for all visitors to the Families and Welfare Office and Jubilee Centre, dealing with enquiries and questions as necessary.
  • Carry out monthly checks to include First Aid, Health and Safety and Fire.
  • Act as Secretary for Shrivenham Station Welfare meetings and other meetings as required, including the drafting of calling notices and agendas, along with the drafting of minutes and their subsequent distribution.
  • Ensure that adequate stationary levels are maintained for the department.
  • Maintenance of office, community centre notice boards and the TV, including the creation of electronic slides.
  • Assist with office functions, coffee mornings and events including annual and ad hoc Meet and Greet events.

What you need to do the job:

  • GCSE's (A-C) or equivalent in English and Maths.
  • Able to use a variety of communication methods (spoken, written, behaviour).
  • Previous experience in a Welfare / Customer Service facing role.
  • Previous administration and/or secretarial experience.
  • Ability to demonstrate electronic calendar management.
  • Must be methodical, have proven organisational skills and able to work under pressure.
  • Problem solving skills are a must in this role.
  • Excellent customer service skills.
  • You will have to gain enhanced clearance within the first 3 months of employment. Serco will arrange this on your behalf.


The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland.

The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world.


Other benefits of working on this site include:

  • Free, secure onsite parking.
  • Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
  • Gym membership, the site boasting 2 fully equipped gymnasiums.
  • Site also has a heated outdoor swimming pool (open May-Sep).
  • 18hole golf course (annual membership circa £375).
  • Fully equipped riding stables, with the opportunity for lessons.
  • Other sporting facilities include tennis courts, Astroturf football pitches and much more.

What we offer:

  • 25 days annual leave plus bank holidays and the chance to purchase additional days.
  • Serco-Flex local working policy which supports home working options dependant on role requirements.
  • Serco discounts which include cinema, entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion.
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, apprenticeships, formal study and much more to support you to build your career with Serco.

Why Serco


Meaningful and Vital Work - Everyone in our Defence business has an important role to play in the smooth operation of the UK's Armed Forces.

Whether you're joining us from the military or from a civilian background, you'll take great pride in supporting the military and the care we take of our defence customers.


A World of Opportunity - With over 70 military contracts here in the UK and a wide variety of roles, Serco can offer excellent opportunities for progression, whether that's in Defence or in another part of our multi-sector business.

We also support our teams with a range of training and accreditations.


Great People - Within Serco you'll find diverse and inclusive people that are driven by the same can-do attitude and values of Care, Trust, Pride, and Innovation.

We are proud of who we are as individuals - and of how we come together as one team.

About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the

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