sales supervisors:

2 weeks ago

City of London Greater London, United Kingdom Victoria Beckham Full time

Job Title:
Supervisor


Submit your CV and any additional required information after you have read this description by clicking on the application button.


Reporting to:
Store Manager

Location:
Victoria Beckham, Dover Street, London

Role Overview:


We are seeking an experienced and dedicated store supervisor who possesses a high level of customer service and good knowledge of the Luxury Fashion industry to drive the sales team in excelling the store's targets and ensuring complete focus on the customer in order to deliver an excellent retail experience.


Responsibilities:

  • Deliver a unique customer service experience that increases retention rate, conversion rate and sales
  • Work towards reaching the store's sales target, individual sales target, and the team's target
  • Coach the sales team to ensure they reach their potential
  • Develop and maintain client relationships
  • Train the team on all procedures
  • Analyse sales figures with the management team to ensure maximisation of sales
  • Ensure adequate shop floor coverage at all times and that zoning areas are covered
  • Work in a manner that increases both individual and team product knowledge
  • Assisting the Store Manager with the morning briefs
  • Go beyond clients' expectations to build and maintain long term relations

Be a style advisor:
recommend merchandise based on individual requirements

  • Advise customers on utilization and care of merchandise and provide all necessary advice to clients regarding particular products or services
  • Take customer payments, following company's guidelines at all times
  • Assist in merchandising & inventory management, ensuring that shop appearance standards exceed company brand expectations
  • Be a brand ambassador and comply with company policies and procedures at all times
  • Keep up the overall cleanliness and maintenance of the store
Essential Skills & Requirements

  • Demonstrable experience of a similar role in retail sales within a luxury environment
  • Proven track record of achieving sales target as an individual and as part of a team
  • Commercially aware, staying up to date on current and new trends
  • Excellent skills in maintaining and building new client relations with a high level of customer service
  • Proven record of client relationships essential

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