Trainee Service Advisor

1 week ago

Carlisle, Cumbria, United Kingdom Audi Full time

The opportunity:


As a Service Advisor for Swansway you'll be reporting into the Aftersales Manager you will be responsible for the service and aftersales care of our customers.

Our service area is busy and we have loyal customers who expect only the highest level of customer service. You will manage the front of house customer journey and offer outstanding customer care to our customers.


You will give every customer a personalised experience, impart your expertise and provide them with increased awareness and knowledge of their vehicle so that they leave our dealership feeling extremely satisfied every time while spotting upselling opportunities.


More about the role:

  • Provide a knowledgeable, responsive, and efficient service
  • Meet and greet customers, qualify work, and identify customer's additional needs at vehicle dropoff
  • Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
  • Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up
  • Facilitate the efficient operation of the aftersales department workshop, booking work accurately, gathering and sharing all relevant information with the team
  • Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work
  • Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
  • Maintain knowledge of retention products and services upselling where appropriate
  • To discuss and upsell additional work to the customer, where appropriate
  • Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers

More about you:

  • Essential:_
  • Flexible team player, able to undertake new tasks and use initiative to support aftersales team during busy periods
  • Results focused, you will be resilient and overcome obstacles to succeed
  • A good technical awareness or understanding of vehicles and components
  • Experience of upselling products or services
  • Must have a valid driving licence

A bit more about the family:

Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today.

From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.


We're expanding our own-brand, Motor Match our used sites, and we don't stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts.

All this is supported by our Head Office in Crewe.


But, it's not what we do that makes us the company we are, it's how we do it; it's our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work.

We live by our caring, honest and proud values which is why our long service boards are brimming with names who've been with us five, ten and fifteen years

Benefits of working for Swansway Group:

  • Holidays that increase with length of service
  • Your Birthday off
  • Company Pension Scheme
  • Death in Service Benefit
  • Long service recognition
  • Annual flu jab
  • Discounts on products and services that extend to your family and friends
  • Cycle to work scheme
  • Employee recruitment referral payments
  • Employee assistance programme and counselling service
  • Occupational health services
  • Flexible working patterns
  • Car Benefit Scheme for employee or family

  • Apprentice/trainee Parts Advisor

    7 days ago

    Carlisle, Cumbria, United Kingdom Wm. Armstrong Group Full time

    Apprentice/Trainee Parts Advisor - Longtown, Carlisle CA6 5LY:***: Job Title:Apprentice/Trainee Parts AdvisorLocationLongtownReports to:Parts ManagerAbout The Company:The Wm Armstrong's Group is a well-established company with a strong presence in the North of England, Cumbria, Scottish Borders and Central Belt of Scotland. Our company ethos is all about...

  • Trainee Field Service Engineer

    7 days ago

    Carlisle, Cumbria, United Kingdom Future Engineering Recruitment Ltd Full time

    Trainee Field Service EngineerCarlisle£24,000 to £26,000 Basic + Bonus + Overtime + OTE £35,000 + Qualifications + FSE benefits (Van, laptop, fuel card) + On CallStart your career as a trainee field service engineer for a company that will invest in your future through training, Industry qualifications, and constant support and personal development You'll...

  • Service Advisor

    7 days ago

    Carlisle, Cumbria, United Kingdom Perfect Placement Automotive Recruitment Full time

    Service Advisor required at Main Dealer in Carlisle. Basic Salary up to £25,000 depending on experience. Plus bonus. Hours: Monday to Friday, 8:305:30. 1 in 3 Saturday mornings, 8:3012:30.Our longstanding and trusted client is seeking a Service Advisor to join their Main Dealer in Carlisle.Requirements and Responsibilities of the Service Advisor:The client...

  • Service Advisor

    7 days ago

    Carlisle, Cumbria, United Kingdom Lloyd Motor Group Full time

    We are currently looking to recruit a Service Advisor at Lloyd KIA in CarlisleAs a Service Advisor your duties will include:Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department. Advising on technical queries/issues. Booking vehicles into the department for work to be...

  • Trainee Mortgage

    7 days ago

    Carlisle, Cumbria, United Kingdom Cumberland Building Society Full time

    Train to become one of our amazing Mortgage and Protection Advisors. You'll be based in Cumberland House with a team of 15 colleagues, giving customers mortgage advice to help them buy a home or remortgage.As part of the trainee role you'll study for the industry recognised CeMAP qualification which we'll support you through. You'll also work through a...

  • Service Advisor

    7 days ago

    Carlisle, Cumbria, United Kingdom Lookers Plc Full time

    OTE:GBP £37,000.00/YrOverview:Location:Volkswagen CarlisleHours:42; Monday Friday: 08:0017:30 plus 1 in 3 Saturdays 08:0012:30Salary:£36,800 OTE (including £30,000 to £32,000 basic depending on experience, plus bonus)Lookers _VW Carlisle _is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of _a...

  • Support Centre Advisor

    7 days ago

    Carlisle, Cumbria, United Kingdom North West Ambulance Service Full time

    Due to the continued expansion and investment within the North West Ambulance Service Support Centre, a vacancy has now arisen for a Support Centre Advisor. This position will be based at Salkeld Hall, Carlisle. This varied role entails managing incoming telephone calls relating to staffing issues, vehicle breakdowns, Airwave communication faults, patient...

  • Parts Retail Trainee

    7 days ago

    Carlisle, Cumbria, United Kingdom Rickerby Ltd Full time

    Trainee Parts/Retail Advisor: You will play an important role in supplying a wide variety of parts and retail items to our customers and workshops.Working in our busy parts department you will carry out a wide variety of duties including: ordering and warehousing incoming stock, assisting the Parts Manager with stock control, dealing with customers both face...

  • Senior Service Advisor

    1 week ago

    Carlisle, Cumbria, United Kingdom Lloyd Motor Group Full time

    We are currently looking to recruit a Senior Service Advisor at Lloyd BMW, Carlisle retailer.As a Senior Service Advisor your duties will include:Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department. Advising on technical queries/issues. Booking vehicles into the...

  • Support Centre Advisor

    7 days ago

    Carlisle, Cumbria, United Kingdom North West Ambulance Service NHS Trust Full time

    Due to the continued expansion and investment within the North West Ambulance Service Support Centre, a vacancy has now arisen for a Support Centre Advisor.This position will be based at Salkeld Hall, Carlisle. This varied role entails managing incoming telephone calls relating to staffing issues, vehicle breakdowns, Airwave communication faults, patient...

  • Customer Service Advisor

    1 week ago

    Carlisle, Cumbria, United Kingdom John Deere Full time

    Customer Service Advisor - CarlisleFounded in 1837, John Deere is an iconic company providing advanced products and services for agriculture, construction, forestry, ground care and power systems. John Deere Forestry is the world's premier designer and distributor of forestry equipment.John Deere's core values of integrity, innovation, quality and commitment...

  • Support Centre Advisor

    1 week ago

    Carlisle, Cumbria, United Kingdom North West Ambulance Service NHS Trust Full time

    Due to the continued expansion and investment within the North West Ambulance Service Support Centre, a vacancy has now arisen for a Support Centre Advisor. This position will be based at Salkeld Hall, Carlisle.Full training will be provided to successful applicants.You will be required to work rotating shifts providing cover 24 hours a day, seven days a...

  • Support Centre Advisor

    7 days ago

    Carlisle, Cumbria, United Kingdom North West Ambulance Service NHS Trust Full time

    Due to the continued expansion and investment within the North West Ambulance Service Support Centre, a vacancy has now arisen for a Support Centre Advisor.We are looking for 2 positionsx1 permanentx1 maternity cover (until Nov 2024)(full time and part time interest accepted)This position will be based at Salkeld Hall, Carlisle. This varied role entails...

  • Trainee Residential Surveyor

    3 weeks ago

    Carlisle, Cumbria, United Kingdom Countrywide HQ Full time

    Job DescriptionAre you ready to launch your career in the dynamic field of residential surveying? Countrywide Surveying Services training academy is now recruiting in Carlisle for its next intake onto its highly successful AssocRICS training programme which combines onsite mentoring and structured classroom learning. The programme will equip you with the...

  • People Services Advisor

    7 days ago

    Carlisle, Cumbria, United Kingdom North Cumbria Integrated Care NHS Foundation Trust Full time

    People Services Advisor Band 5This is an exciting opportunity for a confident, capable Advisor to join a small, busy Employee Relations team. We are part of the People Services fucntion, which is responsible for delivery of effective people and workforce solutions, which help ensure provision of efficient, safe, quality services to patientsYou will have...

  • Senior Customer Service Advisor

    1 week ago

    Carlisle, Cumbria, United Kingdom Euro Car Parts Full time

    Senior Customer Service Advisor - CarlisleAs a Senior Customer Service Advisor, you will be reporting to the Operations Manager. Within your role, you will maintain the highest standards, develop talent, and maximise LKQ Euro Car Parts' profit at every opportunity. Driving the Branch to achieve a balanced performance ensuring all colleagues are engaged and...

  • Trainee Optical Retailer

    1 week ago

    Carlisle, Cumbria, United Kingdom Specsavers Full time

    Trainee Optical RetailerLocation: Carlisle, CumbriaHours: Full Time - 40 hours (weekend working essential)Perks: Specsavers perks, 75% discount off glasses, friends and family discountFull training provided and a monthly bonus in storeHave you ever considered a career in optics, are you passionate about retail and offering the best customer service?Here is...

  • Parts Advisor

    7 days ago

    Carlisle, Cumbria, United Kingdom The Recruitment Solution (London) Ltd Full time

    Parts AdvisorsWould you like to work for an award winning dealer group? Have 26 days holiday a year plus bank holidays and enjoy a fantastic salary package?The Recruitment Solution are working directly with a manufacturer owned dealer group, based in Cumbria who are looking to bring someone into this varied parts role that will expose you to all aspects of...

  • Trainee/bms/specialist Bms

    1 week ago

    Carlisle, Cumbria, United Kingdom North Cumbria Integrated Care NHS Foundation Trust (NCIC) Full time

    Biomedical Scientist or Trainee Band 5 /Specialist /Band 6Specialist knowledge/skills required for band 6 position.Perform laboratory procedures effectively, rotating through the sections of the department, to provide a comprehensive pathology service as an aid to effective diagnosis and treatment of patients.All staff are expected to work to the Trust...

  • Trainee Optical Retailer

    1 week ago

    Carlisle, Cumbria, United Kingdom Specsavers Full time

    Trainee Optical RetailerLocation: Carlisle, CumbriaHours: Full Time - 40 hours (weekend working essential)Salary: Up to £10.62phBenefits:- Specsavers perks:- 75% discount off glasses:- Friends & family discount:- Maternity/ Paternity pay:- Extended sick pay:- Extra birthday day off:- Monthly bonusFull training providedHave you ever considered a career in...