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Housing Benefits Officer
3 months ago
Job Description:
Job Role
- One of a team undertaking complex financial assessments, recovering overpaid benefits and the prevention and detection of fraud in accordance with Government Regulation and guidance and in full compliance with Council guidelines, policies and procedures.
- Be proactive in maintaining up to date knowledge of regulations and guidance relating to all types of benefits and contribution, Information Security and Data Protection.
- Transfer of knowledge and job skills to new and existing members of staff including any changes in regulation, systems and work familiarity.
- Be familiar with systems, processes, reports, etc. used within the section and report any problems to the relevant team or person for resolution.
- Ensure that all work is carried out to the agreed Council and departmental standards, including performance targets set on an individual basis or as set out in the Service Plan or by central Government. Challenge and improve operational processes and conform to the Council's guidelines, standards, policies and procedures.
- Ensure good communication at all levels using plain language both verbally and in written correspondence and in face to face contact. Make sure that all information given out by and to staff is up to date, accurate and appropriate. Ensure the Council's standards, policies and image are upheld at all times.
Requirements:
- Substantial practical experience of Housing Benefit/Council Tax Benefit/Support assessment work in a back office environment.
- Experience of dealing effectively and courteously with members of the public, especially irate claimants.
- Experience of using a PC to update records and extract information. Willingness & ability to use and develop further new skills to download data and to manipulate it into usable formats.
- Extensive current knowledge and understanding of all relevant benefits legislation and the Council Tax Support policy, principles and procedures.
Contract
- Initial 8 month contract
- Monday to Friday (Hybrid position)
- PAYE via Umbrella
