Community Housing Liaison Officer

6 days ago


North Acton, Greater London, United Kingdom Vox Network Consultants Full time
About the Role

This is a pivotal position within Vox Network Consultants that focuses on ensuring citizens have secure, safe, and affordable housing that meets their ongoing needs. The successful candidate will provide assistance to residents when needed, acting as a lead contact for Tenant and Resident Associations in the neighbourhood.

Key Responsibilities
  • Deliver a front-line, trusted service to residents, providing support as they move in and out of their homes, coping with changes in their personal circumstances or experiencing problems with their neighbours or in their communities.
  • Assess and understand the context of people's lives, identifying predictable demand and using systems thinking principles to challenge and change the way the system works, ensuring the best outcomes for residents.
  • Work directly with other services, both internally and externally, to meet residents' needs and help build the resilience of residents and communities.
Requirements
  • Minimum of 2 years of experience in Neighbourhood Housing
  • Experience working in a housing association or council
  • Ability to listen and understand resident demands, build capabilities, and encourage tenants to reach their own solutions
  • A good knowledge and expertise to meet resident demands in the neighbourhood, such as:
    • Money, Debt, and budgeting
    • Resolving disputes
    • Tenancy law
    • Housing Options
    • Employment and skills
    • Health and support
    • Contract
What We Offer
  • Initial 3 to 6 month ongoing contract
  • PAYE via Umbrella
  • Full-time position, Monday to Friday, 9am to 5pm

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