Directorate Support Officer

1 week ago


Cardiff, Cardiff, United Kingdom Velindre University NHS Trust Full time
Job overview

Are you passionate about person centred care? We have an exciting opportunity for a support worker to join our Clinical Nurse Specialist Team as a Cancer Navigator. We have partnered with Macmillan to develop a cancer support navigator service. You will be supporting the Clinical Nurse Specialist in providing person centred care acting as a key point of contact for the patient, signposting to other services, providing information and facilitating holistic needs assessments.

We are seeking an experienced Health Care Support Worker with excellent communication, problem solving and organisational skills.

Main duties of the job
  • Develop communication skills in order to convey complex and sensitive information effectively to patients, carers and other staff, overcoming any barriers to understanding and providing support during distressing or emotional events
  • Communicate with people in a form and manner that is consistent with their level of understanding and culture, and recognise barriers to effective communication
  • Communicate clearly, effectively and appropriately with the multidisciplinary team, patients and their family/visitors/carers
  • Respond appropriately to queries, take phone messages and pass on written and verbal information to patients
  • Provide relevant information to patients, family/visitors/carers and colleagues
  • Complete documentation accurately and contribute to reports of patients' activity and progress, recognising that the CNS has personal accountability for entries to patient records made by others under their supervision
  • Provide feedback on patient care and/or relevant patient communications to relevant healthcare professionals

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and our award-winning Welsh Blood Service , as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.

Formed in 1999, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.

If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.

Visit our website to find out more

Detailed job description and main responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

Person specification Qualifications and/or Knowledge Essential criteria
  • GCSE English language and Mathematics (Grades A-C) or equivalent.
  • NVQ 4 or 3 plus additional training to diploma level equivalent or relevant experience.
  • Understanding of basic medical terminology
Desirable criteria
  • Communication skills training.
  • Knowledge of cancer and cancer treatments.
Experience Essential criteria
  • Relevant health or social care experience at band 3 or equivalent
  • Experience of multi Professional working
Aptitude and Abilities Essential criteria
  • High level of interpersonal skills including:
  • Ability to communicate verbally in a clear and effective way, both face to face and on the telephone
  • To make oneself easily understood
Desirable criteria
  • Ability to speak Welsh


  • Cardiff, Cardiff, United Kingdom Velindre Cancer Centre Full time

    Pharmacy and Medicines Management Directorate have an exciting opportunity to appoint an enthusiastic and driven Directorate Support Officer to provide direct support to the Chief Pharmacist. The post will also provide support to the wider directorate. We are seeking a skilled, reliable and highly organised individual with excellent communication, leadership...


  • Cardiff, Cardiff, United Kingdom Velindre Cancer Centre Full time

    Pharmacy and Medicines Management Directorate have an exciting opportunity to appoint an enthusiastic and driven Directorate Support Officer to provide direct support to the Chief Pharmacist. The post will also provide support to the wider directorate. We are seeking a skilled, reliable and highly organised individual with excellent communication, leadership...


  • Cardiff, Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    We are looking for an enthusiastic, hard-working, organised Directorate Support Officer to join our exciting team working in the Emergency and Acute Medicine Directorate based at the Emergency Department, University Hospital of Wales.The work includes contact with staff, patients, Police, external agencies therefore excellent communication and inter person...


  • Cardiff, Cardiff, United Kingdom Velindre Cancer Centre Full time

    To provide wide-ranging administrative support to the Radiation Services of Velindre NHS Trust. In particular supporting the Head of Radiation Services, but also to the wider directorate team, with a focus on the administration and support to the Service Managers, Transforming Cancer services, writing business cases, policy development and project...


  • Cardiff, Cardiff, United Kingdom Cyngor CaerdyddCardiff Council Full time

    An exciting opportunity has arisen for a committed individual with excellent IT skills to join the Digital Transformation Team as a Systems Support Officer within the Adults, Housing and Communities service. The Systems Support Officer will be responsible for development and effective operation of IT systems and to provide timely statistical information...


  • Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    About The ServiceThe Adults, Housing & Communities directorate incorporates the two sections of Adult Services and Housing & Communities and includes many important frontline council services. The recently formed Service Improvement team is dedicated to the development of working practices within the directorate and provides support to its many teams.About...


  • Cardiff, Cardiff, United Kingdom Cyngor CaerdyddCardiff Council Full time

    An exciting opportunity has arisen for a committed individual with excellent IT skills to join the Digital Transformation Team as a Systems Support Officer within the Adults, Housing and Communities service. About the job The Systems Support Officer will be responsible for development and effective operation of IT systems and to provide timely statistical...


  • Cardiff, Cardiff, United Kingdom Page Personnel Finance Full time

    An exciting opportunity has arisen for an experiencedProject Officer/PA to join a large NHS body based in South Wales on a temporary basis, with the view of becoming permanent.You will provide comprehensive programme, project and administrative co-ordination and support to the Training Team. You will plan, organise and, where appropriate, lead aspects of,...


  • Cardiff, Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    An exciting opportunity has arisen for an experienced individual to join the Ophthalmology Directorate Team as a Directorate Support Manager (DSM). Due to operational pressures and service demands, we are looking to recruit 2 Directorate Support Managers Post 1 - Full Time, Monday to Friday based at University Hospital of Wales (UHW) in Cardiff. Post 2 -...


  • Cardiff, Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    Job summary An exciting opportunity has arisen for an experienced individual to join the Ophthalmology Directorate Team as a Directorate Support Manager (DSM). Due to operational pressures and service demands, we are looking to recruit 2 Directorate Support Managers Post 1 - Full Time, Monday to Friday based at University Hospital of Wales (UHW) in...


  • Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    About The Service Become crucial in delivering cost effective and high-quality outcomes for our children, young people and their families.**The Children's Services Commissioning Team within Cardiff Council are responsible for the delivery of externally commissioned services to children, young people and their families known to, or involved with Cardiff...


  • Cardiff, Cardiff, United Kingdom Office of the Secretary of State for Wales Full time

    Details:Reference number:Salary:- £22,940 A Civil Service Pension with an average employer contribution of 27%Job grade: Administrative Officer AOContract type: Fixed term LoanLength of employment: For a period of up to 2year fixed term contract or loan with possibility of permanencyType of role:Administration / Corporate Support Communications / Marketing...

  • Pa to The Director

    1 week ago


    Cardiff, Cardiff, United Kingdom Brook Street Full time

    PA to the DirectorWe are seeking an experienced PA to provide secretarial support to the Company Director and Senior Leadership TeamThis is a temporary position starting immediately until the end of March 2023Duties: Record all correspondence and pass on to relevant staff members Collate relevant information for quarterly reports Draft letters on behalf of...

  • Associate Director

    1 week ago


    Cardiff, Cardiff, United Kingdom Konker Jobs Full time

    Associate Director - Building Services Design - Salary Circa £70,000 - CardiffBored of your current role and tired of hitting that glass ceiling?Fancy working with a consultancy that is in a phase of growth with ambitious plans to match?If you're looking for career progression, more responsibility and to be part of a sociable, engaging and ambitious team,...

  • national director

    1 week ago


    Cardiff, Cardiff, United Kingdom Public Health Wales Full time

    The National Director is responsible for providing strong clinical leadership for whole system improvement based on the principles of value-based healthcare and prudent healthcare, utilising healthcare resources for the greatest gain in health outcomes, including enabling transformation via new technologies and innovation to generate value to support...


  • Cardiff, Cardiff, United Kingdom Cardiff University Full time

    Key Duties Provide professional advice and guidance on research support and relationship building, including supporting effective delivery of key activities and initiatives (e.g. funder visits, management of internal funding processes and procedures, generation of effective briefing documents, delivery of training and support for the delivery of complex...

  • Operations Director

    1 week ago


    Cardiff, Cardiff, United Kingdom Yolk Recruitment Ltd Full time

    Yolk Recruitment are working on behalf of a fast-growing procurement SaaS business who are recruiting for an experienced Operations Director. This is a hands on, people management role for someone who has experience in a commercial setting, managing theteam of customer success team, support team and implementation teamYou will be working for a family run...

  • Data Officer

    1 week ago


    Cardiff, Cardiff, United Kingdom Cyngor CaerdyddCardiff Council Full time £26,859

    An exciting opportunity has arisen to work within the Community Wellbeing & Strategy Team as a Health Improvement officer to lead work that aims to reduce health inequalities in partnership with key agencies and local communities. The post holder is expected to work under the direction and guidance of the Operational Manager Health & Wellbeing & Library...

  • Legal Director

    1 week ago


    Cardiff, Cardiff, United Kingdom Legal News Wales Full time

    Legal Director / Partner – Agricultural Property Highlights Location: Cardiff Top 100 Law Firm Equity Option Excellent quality work Multi Office Law Firm The opportunity TSR Legal are currently partnering with a well regarded top 100 multi office law firm based in Cardiff who currently have a fantastic opportunity for either a Legal Director or...


  • Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    About The ServiceCardiff is one of the fastest growing and most highly-skilled cities in Britain. We want Cardiff to be known as one of the best-run Councils in the UK. As part of Governance and Legal Services Directorate based in County Hall, theDemocratic Services Team support the Elected, Independent and Co-opted members of the Council and contribute to...