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Front Office Team Member

3 months ago

Manchester, United Kingdom Manchester Piccadilly Hotel Full time

Job Ref:
GAT1167

Branch:
Manchester Piccadilly Hotel

Location:
Manchester Piccadilly Hotel, Manchester

Contract type:
Permanent

Hours:
Full Time

Shift pattern:
Early 7am to 3:30pm or 2:30pm to 23:00pm

Hours per week:40

Posted date:18/08/2023

Closing date:19/09/2023

Hello from Manchester Piccadilly Hotel
You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.


Manchester Piccadilly Hotel, set in the heart of Cottonopolis, is Manchester's largest four-star hotel with 338 bedrooms including 18 suites, only a 5-minute walk away from the Manchester Piccadilly train station.


This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to Marriott International.


We'll support you, in and out of the workplace by offering:

  • World class training and development, including leadership development.
  • Unlimited career opportunities.
  • Rooms and Food Beverage discount with Marriott International.
  • Hot meals on duty and unlimited access to coffee and hot chocolate.
  • Free Parking.
  • Excellent Spa Discounts.
  • Free Off-Peak Access to the Gym, because your wellbeing is important.
  • Referral bonus programme, rewarding you with £200 £600 per successful employee.
  • A range of team engagement activities throughout the year.


 Perkbox
  • Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema's and more


 Canada Life
  • You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
  • Medicash: Medicash provides you with health cover and free GP online video consultations.
  • Life Assurance

Introduction to the Front Office Team Member Role.
Our Receptionists play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation.

Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards.

Our receptionists are hardworking individuals who can work on their own initiative and are key players in our reception teams.


This role is ideal for those in similar roles within a similar 4 or 5 star hotel environment, looking to take the next step towards becoming a Reception Manager.

These stars of the future must be able to demonstrate a willingness to learn and a commitment to delivering our core standards, providing our guests with a great stay every time.

Please see a summary of the responsibilities below.

This list is not exhaustive:

  • To ensure that all visitors are warmly received and their needs anticipated in an appropriate manner
  • To ensure that a prompt response is given to the service needs of, and feelings expressed by, customers.
  • To ensure that payments are handled efficiently and without error, in accordance with the Hotel's standards and the Company's cash handling procedures
  • To promote positive working relationships and to ensure that they are maintained with colleagues throughout the hotel
  • To ensure that service is maintained when front office systems go down and that the desk is manned at all times
  • To have a knowledge of local attractions
  • To have a working knowledge of how to provide support to sales colleagues in their absence eg reservations, sales leads, conference/events
  • To have an excellent understanding of the hotel Front Office System
  • To have an understanding of how to operate the telephone system
  • To carry out departmental checks in accordance with departmental procedures
  • To actively participate in all communication meetings with fellow team members
This position will include shifts working Saturday and/ or Sunday. Additional hours may be required to support the hotel during our busier periods including bank holidays.

For more information

Be Inspired.

Be Empowered.

Be you.


Manchester Piccadilly Hotel, set in the heart of Cottonopolis, is Manchester's largest four-star hotel with 338 bedrooms including 18 suites.


This is a very exciting time for us while we go through an extensive refurbishment and a rebranding to Marriott International.

This is the perfect time for you to jump on board and help us shape and form our new structure.