Customer Relationship Manager

2 weeks ago


Telford, Telford and Wrekin, United Kingdom DeterTech | UK & IE Full time
Job Description

Make a difference:

At DeterTech we give peace of mind to people and communities, every day, through enhancement of security and safety solutions daily. We are committed to making the world a safer place. As we continue to grow and plan for the future, we invite you to join us and contribute to our ongoing success.

What's expected of you?

As a Customer Relationship Manager at DeterTech, you will play a crucial role in our company's success by providing exceptional customer service and acting as the primary point of contact for all customer queries. You will ensure the smooth management of customer accounts through regular communication and the provision of necessary information.

Key Responsibilities:

  • Relationship Building: Develop and maintain strong relationships with existing customers.
  • Account Retention and Growth: Retain and expand your account portfolio through positive relationships and enhanced service provision to achieve annual revenue targets.
  • Promote Company Values: Uphold DeterTech's core values by fostering positive relationships across the business.
  • Tailored Solutions: Provide accurate and customised quotations to customers, ensuring they receive solutions that meet their specific needs.
  • CRM Management: Keep the CRM system updated with the most current contact information.
  • Sales Trend Monitoring: Monitor and report on sales trends, including customer spending patterns.

Requirements:

  • Minimum of 2 years of experience in a similar role.
  • Proven ability to organize, plan, and execute sales strategies confidently.
  • Strong communication skills and the ability to build relationships with ease.
  • Commercially minded with excellent negotiation skills.
  • Self-starter with a drive to achieve targets.


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