Housing & Support Officer - Pound House, Woking

7 days ago

Woking, Surrey, United Kingdom Transform Housing & Support Full time

Housing & Support Officer
Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills?

No previous experience? That's fine as training will be provided.


In this role you will work as part of a team and support clients on a day-to-day basis to empower them to resolve their problems to reach positive outcomes.

This will be achieved by assisting and encouraging clients to meet their personalised support plans and to access support and related services from local community organisations.


You will also carry out housing management activities such as rent collection, risk assessments, tenancy management, reporting maintenance issues, and health and safety checks.


If you have relevant experience of working with vulnerable people or have transferable skills, we would like to hear from you.

Every day is different in this varied and fulfilling role.

Salary - up to £23,750 per annum dependent on experience plus benefits

Location - Pound House, Woking

Full time - 39 hrs per week

You will need to work a shift pattern including evenings, weekends, and bank holidays. Shifts are predominantly 8.5 hours long working between 8am and 10pm.

About you
You will work as part of a team providing 24-hour support to Young People in a purpose-built hostel.

You will act as a keyworker to named clients and support clients to achieve their goals and live as independently as possible whilst ensuring they are safe and able to manage risks appropriately.

You will also carry out housing management activities such as rent collection, tenancy enforcement, reporting maintenance issues, and undertaking health and safety checks, ensuring a trauma informed approach is taken to support clients to maintain their tenancies.

Reflecting Transform's values in everything you do, you will be working as part of a close and committed team to provide clients with high-quality housing and support services.


We are ideally looking for someone who has:

  • Ability to develop non-judgmental professional relationships with clients
  • Basic numeracy and written communication skills in Maths and English GCSE/ level 4 or above or equivalent
  • The ability to communicate well with clients, peers and other agencies
  • The ability to work effectively as part of a team
  • The ability to manage their own time, delivering outcomes, meeting deadlines and undertaking training.
  • The ability to gain an understanding of safeguarding issues and a commitment to protect all adults and children using or visiting Transform's services
  • Computer literacy (Excel, Word, Outlook and the Internet)
About Transform Housing & Support

We believe that everyone should be able to live independent and fulfilling lives.

We provide housing and support for many socially excluded and vulnerable people across Surrey, in parts of Berkshire, West Sussex and the London Borough of Sutton.

We're a place where people make a difference to clients' lives, feel valued and are supported.

We have a strong sense of social responsibility and our values - respect, empowerment, responsibility and excellence - guide everything we do.

Why work at Transform

Transform is a place where all colleagues are valued.

We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work.

We focus on outcomes and are open to different ways of working including flexible hours where possible depending on the needs of the service and department.


Our benefits are great too**:

  • 28 days annual leave per annum, plus bank holidays (pro rata for part time workers)
  • An additional 1 day pro rata per annum wellbeing day
  • A defined contribution pension scheme
  • Training and development opportunities
  • Employee assistance programme
  • Interestfree staff loans
  • Flexible working options
  • The opportunity to buy or sell up to five days annual leave per holiday year
  • Access to our benefits platform for a wide range of discounts on everyday spends
  • Life assurance cover
  • Eyecare vouchers
  • Free DBS checks
  • Cycle to Work Scheme
Other things you need to know

At Transform we celebrate diversity and know that it is critical for our success.

We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values.

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