Receptionist

1 week ago


Ely, Cambridgeshire, United Kingdom DS Smith Full time
Responsible for greeting, assisting, and providing direction and information to clients, visitors, and other guests of the organisation.


Performs administrative and clerical support tasks, including basic filing, record keeping, scheduling appointments, receiving and sorting daily mail, and answering, screening and forwarding incoming phone calls.

About the Role

This is a corporate front of house receptionist role and as such, suitable experience is required. Working closely with other team members we will expect a high level of initiative. Motivation and cooperation couple with a positive 'can do' approach to the work.

The main duties of the role will include but not be limited to the following:

  • Answering all incoming calls (currently circa 200 per day); transferring, re-directing or assisting callers as appropriate; updating the switchboard and maintaining the office telephone list.
  • Welcoming all visitors and ensuring their presence onsite is recorded accurately, in line with health and safety requirements, and that they are given appropriate attention and assistance.
  • Sorting incoming mail and franking outgoing mail; ensuring that the franking machine is maintained; dealing with deliveries and ordering couriers.
  • Mailbox management and coordinating the booking of onsite meeting rooms, finding solutions at times of high demand; assisting with the setting up and clearing of rooms when time allows.
  • Collating stationery orders for the Ely Team
  • Fire Warden for DS Smith Plc in the event of an emergency evacuation of the building.
  • Ensuring the Reception and kitchen area is kept clean and tidy at all times.
  • Experience in a similar corporate, highprofile role.
  • A good working knowledge of Microsoft Word and Outlook.
  • Confident and experienced with telephone systems and diary management.
  • Excellent personal presentation and clear diction.
  • A calm manner and the ability to think and react quickly when under pressure.

Benefits:

  • 25 days holiday plus bank holidays
  • Qualifying sick pay
  • Pension and share scheme
  • Life assurance and income protection
  • Employee Assistance Programme, Virtual GP, Occupational Health,
  • Free eye tests, free flu vaccines
  • Cycle to work scheme and other shopping discounts
  • Learning and development opportunities
  • Long service awards
  • Employee Recognition
  • Free onsite parking

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