Desktop Support Engineer

2 weeks ago


Southwark, Greater London, United Kingdom AJ Bell Full time

Key responsibilities:

  • Logging calls via telephone and gathering sufficient details for resolution by the relevant person.
  • Provide local desktop support for the London Office.
  • Take ownership of technical problems and see through to resolution, even when passed to third parties.
  • Help to plan and execute desk moves.
  • Install software on new PC's and Laptops.
  • Setup mobile devices to users, e.g. Android, iPhone, iPads.
  • Maintain and update working documents such as mobile phone lists, and asset registers.

Desired experience/skills:

  • Strong customer focus, demonstrated through an excellent telephone manner and the way in which problems / issues are handled and resolved.
  • Excellent problem solving and analytical skills, evidenced via previous work experience or technical / scientific qualifications.
  • Ability to work and communicate with people at all levels.
  • Administration of systems including troubleshooting of MS Active Directory, MS Exchange, Cisco Call Manager, VMWare vSphere and Horizon View Client
  • Knowledge and experience of Windows 10, Windows Server
  • Ability to set up and configure PCs and Laptops.
  • An active knowledge of information technology, and a passion for keeping up to date with the latest technologies. Desire to learn new skills and progress professionally.
  • Positive approach to new problems.
  • Flexible and adaptable.
  • Ability to work under own initiative as well as part of a team.
  • Experience working with Apple Macbooks is desirable.
In return for your hard work you will receive:

  • £26,000
  • £35,000 (Depending on experience)
  • 25 days holiday increasing up to 30 days with service, plus bank holidays
  • Holiday buy/sell scheme
  • Hybrid working policy after initial training period
  • Casual dress code
  • Discretionary biannual bonus
  • Contributory pension scheme
  • Buy as you earn share scheme
  • Free shares scheme
  • Paid study support for qualifications
  • Enhanced maternity/paternity scheme from day one
  • Bike loan
  • Season ticket loan portal
  • Discounted PMI and Dental
  • Free social events and more


AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.


We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010.

All decisions to hire are basedon qualifications, merit and business need.
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