Cabin Crew Coordinator

6 days ago

Gatwick Airport, United Kingdom TUI Full time

Working within the Customer Delivery directorate you will be an effective first point of contact for our Cabin Crew, Pilots and visitors.

You'll work as part of the national Customer Delivery team supporting the needs of our frontline staff and undertaking administrative duties to provide and ensure efficiency at base.


As Cabin Crew Coordinator you will provide the appropriate support and assistance to all users of the crew room and act as a first point of contact.

This opportunity is being offered on a Fixed Term Contract basis for approx. 12 months. The role requires shift work and so flexibility is required in this regard.

Applications close 17 September 2023

ABOUT THE JOB
Perform all day to day administration duties ensuring compliance with company, departmental and quality systems; such as banking, flight reports and Airport ID requirements
Responsibility for supporting the welfare of Cabin Crew by being their point of contact for all absence and ensuring that face to face return to work meetings are completed as per our absence policy
Ensure that all Cabin Crew data bases are completed and maintained accurately to ensure that you are able to provide exact and precise information for internal colleagues
Promoting Cabin Crew and Pilot engagement you'll look after communications at a local level, sharing examples for reward and recognition to your line manager
Become an expert in using our systems to provide the required level of support and advice including all cabin crew and pilot technology
Monitor and order stationery for all users at base to ensure that our Cabin Crew and Pilots always have the tools they need to do their job and help to deliver efficiencies within the overall customer delivery budget
Flexibility to work variable shift patterns is required which will include weekends. Rota will be shared a minimum of 4 weeks in advance

ABOUT YOU
Excellent interpersonal & communication skills, both written & verbal
Excellent IT skills together with a natural aptitude to learn in-house systems is essential, you should be familiar with Microsoft Office software such as Excel, Word, PowerPoint and Outlook
A proven track record of working in an administrative customer service environment
A keen eye for detail to ensure data entry tasks and reporting to ensure that your work is accurate and trustworthy
Someone who demonstrates sound understanding of the vital importance of effective administrative work
Ability to demonstrate effective time management & organise your own work
The ability to liaise with multiple third parties & other key business areas

LI-DD1

ABOUT OUR OFFER
Fantastic holiday benefits including discounts, special offers and the ability to purchase additional 'TUI time off'
Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
Discretionary Bonus Scheme
Excellent rates with foreign exchange
Pension scheme and life assurance.

We want to be the best-loved holiday company not only for our customers, but for our colleagues too.

That's why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI.

Click here to find out more.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

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