Head of Property

2 weeks ago

Coventry, Coventry, United Kingdom Orbit Group Full time
Orbit is a fantastic business and one that's really going places.


Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.

Over 50 years later, we're one of the leading housing providers in the UK.

Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown.

But one thing that has never changed. Our belief in people and what they can achieve.

Your role at Orbit.

At Orbit, we believe people deserve high-quality, affordable homes that they love to live in - whether they're buying or renting.

Together, we've developed a Customer Promise that helps us keep on improving our services and we're determined to keep those promises, placing our customers at the heart of everything we do.


The Head of Property and Estates Management will ensure that our homes and places are safe and well maintained and that our contractual obligations to customers and communities are delivered effectively and efficiently.


  • Lead the effective implementation of the new property management operating model
  • Lead phase two of the estates services operating model review and implement any recommendations.
  • Develop and promote active community involvement, both to coauthor solutions and monitor outcomes
  • Develop and implement annual property management and estate services work plans
  • Work with stakeholder teams to develop and implement new place standards and supporting inspection regimes, to ensure the required standards are achieved and maintained
  • Commission works and/or services to improve places where insight identifies a deficit in standards
  • Own localised budgets and estate service charges
  • Support the complaints management process, using root cause analysis and customer feedback to drive improvement
  • Lead the development and delivery of strategic and operational business plans, policies, and procedures
  • Lead on all aspects of employee management and development

What will help you make a difference.
You will be an individual with broad experience in strategic property and place management that can deliver and embed change taking a commercial and customer focussed approach

Other qualities should include:

  • Membership of IRP (Part 2), Associate RICS and/or other relevant management/professional qualifications.
  • Significant stakeholder, community engagement and partnership working
  • Track record of delivering results and continuous improvement
  • Significant contracts management experience
  • Ability to translate complex data and business insight into strategic and operational plans
  • Abe to travel to meet the needs of the role
  • Able to participate in the out of hours emergency rota

Why Orbit?

Rewarding your contribution.

For those who want or need more of a work life balance our view is that this role is suitable for WorkSmart.

This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs.

Agile working arrangements will be discussed during the interview process.

Some of our core benefits include:

  • Car allowance £5,400
  • Group bonus potential up to 15% of salary
  • 27 days annual leave plus bank holidays and the "Orbit day"
  • Private medical insurance
  • Excellent contributory pension scheme
  • Life assurance
  • A great pick and mix of flexible benefits including the option to buy and sell holiday and much more

Our culture and purpose.

We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference.

We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do.

We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.


We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package.

Because of this our people tell us Orbit is a great place to work for.

Each year we build many new affordable homes and manage a total portfolio of around 46,000 properties.

Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive.

We are commercially driven.

The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.


Work for Orbit. Believe in people.

We have so much more that we'd like to share with you so please submit your CV demonstrating the value you could bring to Orbit.

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