Customer Engagement Advisor

1 week ago


Perth, Perth and Kinross, United Kingdom Stagecoach Full time

Job Purpose


This role is about delivering exceptional service to Stagecoach customers who are able to contact us in a variety of ways across voice & digital platforms.

You will ensure every customer feels listened to, understood and treated like an individual; and using your own technical skills combined with our outstanding technology, strive for the most effective first time resolution.


Flexible, adaptable and proactive; the Customer Engagemenr Advisor (CEA) is able to respond effectively to the changing needs of customers and tailor outcomes based on individual requirements - _
working closely on a daily basis with our regional operating companies in order to do so.

_


You will help Stagecoach stay ahead of the game by identifying themes in your customer interactions, cascading these to your Team Leader in order to drive improvement activity at company level - helping us find creative ways to make life easier for future customers who may encounter the same challenges.


Principal Accountabilities
-
The most important skill you will possess is a passion for putting the customer at the heart of everything you do; every single customer should be treated as well as you would expect one of your own family to be._


You will do everything to the highest possible standards and be a brand advocate of Stagecoach, delighting our customers with the quality of service they receive.

Above all else, you will value & respect your peers, wider Stagecoach colleagues and your working space.
-
We want this to be a brilliant place to work, and we all play a part in making that a reality._

Salary:
£21,744.00 per year

Benefits:

  • Onsite parking

Schedule:

  • Monday to Friday
  • Weekend availability

Work Location:
Hybrid remote in PERTH

Reference ID: 230123

Expected start date: 22/05/2023

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