Customer Engagement Advisor
1 week ago
Job Purpose
This role is about delivering exceptional service to Stagecoach customers who are able to contact us in a variety of ways across voice & digital platforms.
You will ensure every customer feels listened to, understood and treated like an individual; and using your own technical skills combined with our outstanding technology, strive for the most effective first time resolution.
Flexible, adaptable and proactive; the Customer Engagemenr Advisor (CEA) is able to respond effectively to the changing needs of customers and tailor outcomes based on individual requirements - _
working closely on a daily basis with our regional operating companies in order to do so.
You will help Stagecoach stay ahead of the game by identifying themes in your customer interactions, cascading these to your Team Leader in order to drive improvement activity at company level - helping us find creative ways to make life easier for future customers who may encounter the same challenges.
Principal Accountabilities
-
The most important skill you will possess is a passion for putting the customer at the heart of everything you do; every single customer should be treated as well as you would expect one of your own family to be._
You will do everything to the highest possible standards and be a brand advocate of Stagecoach, delighting our customers with the quality of service they receive.
-
We want this to be a brilliant place to work, and we all play a part in making that a reality._
Salary:
£21,744.00 per year
Benefits:
- Onsite parking
Schedule:
- Monday to Friday
- Weekend availability
Work Location:
Hybrid remote in PERTH
Reference ID: 230123
Expected start date: 22/05/2023
-
Customer Service Advisor
4 weeks ago
Perth, Perth and Kinross, United Kingdom SGN Full timeCustomer Service Advisor Location: Perth Salary: £24.8k - £29k per annum (Dependent on skills & qualifications) Reference: REQ3900 Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development? The Customer Experience Team are at the heart of our organisation and play a vital role...
-
Customer Service Advisor
4 weeks ago
Perth, Perth and Kinross, United Kingdom SGN Full timeCustomer Service AdvisorLocation: PerthSalary: £24.8k - £29k per annum (Dependent on skills & qualifications)Reference: REQ3900 Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?The Customer Experience Team are at the heart of our organisation and play a vital role in...
-
Customer Service Advisor
1 week ago
Perth, Perth and Kinross, United Kingdom SGN Full timeCustomer Service AdvisorLocation: PerthSalary: £24.8k - £29k per annum (Dependent on skills & qualifications)Reference: REQ3900 Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?The Customer Experience Team are at the heart of our organisation and play a vital role in...
-
Customer Service Advisor
4 weeks ago
Perth, Perth and Kinross, United Kingdom SGN Full timeCustomer Service AdvisorLocation: PerthSalary: £24.8k - £29k per annum (Dependent on skills & qualifications)Reference: REQ3900 Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?The Customer Experience Team are at the heart of our organisation and play a vital role in...
-
Customer Service Advisor
2 weeks ago
Perth, Perth and Kinross, United Kingdom SGN Full timeCustomer Service Advisor Location: Perth Salary: £24.8k - £29k per annum (Dependent on skills & qualifications) Reference: REQ3900 Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development? The Customer Experience Team are at the heart of our organisation and play a vital role...
-
Senior Customer Services Advisor
1 week ago
Perth, Perth and Kinross, United Kingdom NFU Agency Full timeThe Role:Senior Customer Services AdvisorSalary dependant on experienceFull Time positionPermanent ContractLocation: Broxden Business Park, Perth PH1 1RAStandard hours 8:45am -5.15pm Monday to Friday with a 1 hour lunch breakIntroduction to NFU Mutual:NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and...
-
Retail Advisor
1 week ago
Perth, Perth and Kinross, United Kingdom BT Group Full timeRetail Advisor Position at EELocation: PerthWorking Hours: 20 Hours per weekCompensation: £12.34 p/h plus 20% on target commissionJoin us at EE where diversity is celebrated in our stores. Your unique qualities are what set you apart and help you connect with customers to provide the best products and services.If you have a curious nature, enjoy engaging...
-
Customer Service Advisor
1 week ago
Perth, Perth and Kinross, United Kingdom Huntress Full timeDuties:Key skills: Previous experience in call centre environments Superb customer services & communication skills Good IT skills (especially Excel) Personable and engaging Problem Solving Skills- "Treating Customers Fairly"Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all...
-
New Homes Sales Advisor
2 weeks ago
Perth, Perth and Kinross, United Kingdom DallasWylde Full timeNew Homes Sales Advisor Perth Scotland A well known five-star new homes developer is seeking a dedicated Sales Advisor to enhance their dynamic team, focusing on the Perth and Fife areas of Scotland. Are you ready to engage with potential homeowners from Thursday to Monday, between the hours of 10am to 5pm. This role offers starting salary of around 24,000,...
-
Sales Support Advisor
1 week ago
Perth, Perth and Kinross, United Kingdom Blue Arrow Ltd Full timeOur client are the leading developer and operator of low-carbon electricity in the UK and Ireland.They are looking for Customer Advisors to join their team in Cardiff, Reading or Perth.It's a great opportunity to build a rewarding career, and a way to help build a world that's cleaner, greener, and fairer for all.Sales Support AdvisorCardiff CF23, Reading...
-
Visitor Services Advisor
1 week ago
Perth, Perth and Kinross, United Kingdom Visit Scotland Full timeVisitor Services Advisor - (2300002M)DescriptionWHAT DOES THE TEAM DO?The Visitor Information Network is responsible for the operation of a large and geographically diverse network of VisitScotland iCentres spread throughout Scotland. The iCentres deliver a range of information and sales services to locals and visitors on holiday in Scotland including the...
-
Sales Advisor
1 week ago
Perth, Perth and Kinross, United Kingdom Euro Car Parts Full timeThe RoleFull Time role Monday to Friday 8 hour shift between 8am and 6pm alternate Saturday 8am-2pm. Preferable Motor Trade experienceAs a Sales Advisor within our branches, you are pivotal to the success of the business. You will build relationships with trade customers on a regular basis both in person in the branch and over the phone, aiming to win new...
-
Parts Advisor
1 week ago
Perth, Perth and Kinross, United Kingdom Flear & Thomson Kia (Perth) Ltd Full timeJoin Flear & Thomson Kia (Perth) as a Parts Advisor.Competitive Basic DOE* + bonus + other benefits*we will also take into account if you have previous automotive experience.We are currently looking to build our Aftersales team at our Kia Motors store in Perth.Bit of HistoryFlear & Thomson are one of the top 3% of Kia Dealers worldwide with Kia dealerships...
-
Activity Engagement Worker
1 week ago
Perth, Perth and Kinross, United Kingdom PKAVS Full timeJob Title:Activity Engagement Worker (Café)Salary £17,128 per annum (Full-time equivalent would be £21,410 per annum)Hours of Work:28 per weekWorking Pattern: Wednesday to Saturday (This may include unsociable hours including working evenings)Office Base:The Walled Garden, Muirhall Road, Perth PH2 7BHContract Type:PermanentBackgroundPKAVS is a leading...
-
Service Advisor
1 week ago
Perth, Perth and Kinross, United Kingdom Flear & Thomson Ltd (Kia) Full timeJoin Flear & Thomson Kia (Perth) as a Service Advisor.Very Competitive Salary + performance bonus + other benefitsWe are currently looking to build our Aftersales team at our Kia store in Perth, situated centrally on Perth's 'Motor Mile'.Bit of HistoryFlear & Thomson are one of the top 3% of Kia Dealers worldwide with Kia stores also situated in Dunfermline...
-
Customer Service Advisor
1 week ago
Perth, Perth and Kinross, United Kingdom Wild Recruitment Full timeDo you have a passion for customer service and believe you can provide an excellent experience?Are you from a customer service background and are looking to develop your career further?If so, look no further.Our client that is the leader within their field are looking for individuals that will provide support to an outstanding service which will play a...
-
Sales Advisor
1 week ago
Perth, Perth and Kinross, United Kingdom TOYTOWN Full timeSales AdvisorsYour responsibilities will include: Helping to create a welcoming, fun, and inclusive environment for our customers. Assisting customers by providing them with excellent product knowledge and service. Working as part of a team to process deliveries, merchandise shelves, replenish stock and all the other things that go towards making the store...
-
Customer Service Advisor
1 week ago
Perth, Perth and Kinross, United Kingdom Padlocked Self Storage Full timePadlocked Self Storage is seeking a superstar to join our team and help us keep things running smoothly on a Saturday, with flexibility to cover sickness and holidays when necessary.As a customer service adviser, you'll be the backbone of our operation. You'll be responsible for greeting customers with a smile and helping them find the perfect storage...
-
CRM Advisor
1 week ago
Perth, Perth and Kinross, United Kingdom Grassicks BMW Full timeCRM AdvisorGrassicks BMW, PerthSalary up to £21,000Colleague Benefits: Enjoy your birthday off on us every year Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. Industry leading training and development opportunities. Access to Vitality at Work which offers discounted health screening,...
-
Service Advisor
1 week ago
Perth, Perth and Kinross, United Kingdom Eastern Western Motor Group Full timeService AdvisorLexus and Toyota DundeeSalary up to £28,000OTE of up to £35,000Eastern Western Motor Group are delighted to be expanding in Perth with the worlds No.1 brand, Toyota. Our objective is simple. To create the best facilities in Perth and to provide the highest level of customer experience. However, the most important ingredient is the team...