Customer Experience Operative

2 weeks ago

Croydon, Greater London, United Kingdom Tropic Skincare Full time

Job Title: Customer Experience Operative

Department: Ambassador & Customer Experience

Reports to: Head of Ambassador and Customer Experience

Location: Croydon/ Hybrid - days a week in the office

Salary: £, per annum

About the Role

Are you a communication maestro with a zest for skincare and beauty? Do you thrive on delivering stellar customer service every time? If yes, you might just be the perfect fit for our dynamic Ambassador and Customer Experience team at Tropic Skincare

As a dedicated Customer Experience Operative, you'll be the heartbeat of our Ambassador and customer interactions. This role is all about ensuring every conversation sparkles with friendliness and helpfulness, whether it's over the phone, through emails, or any other communication channel. You'll be the go-to guru for advice on our % organic skincare products, assisting with returns, refunds, and ensuring every issue is resolved with a smile.

Key Responsibilities

Resolve all Customer and Ambassador queries, including complaints, via chat, email, phone, and social media. Be excited by the prospect of helping over , Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends Communicate courteously and provide customers with help and advice by telephone, email, and chat. Collaborate with various departments to seek further product information to resolve queries. Stay updated with any changes made to Tropic's products. Record relevant data and statistics into Excel spreadsheets. Manage varied departmental administration, including completing spreadsheets and processing returns, refunds, and exchanges.

What We're Looking For

A proven track record in customer support. A natural people person with superb communication skills, capable of building lasting relationships. A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas. Exceptional organisational skills, comfortable managing time-sensitive tasks. Familiarity with Zendesk is a plus; however, a willingness to learn is essential. Previous administrative experience and the ability to work to tight deadlines. Passionate about being part of a team committed to sustainability and natural beauty.

What We Offer

Employment Type: This is a full-time position on a rota pattern. You'll work weekdays from am to pm one week and then am to pm the next. At least one weekend shift every month. Where we're located: Tropic HQ is located a short walk from Beddington Lane Tram stop, which is connected to East Croydon and Wimbledon. Hybrid Working: We offer flexible working with at least days a week in the office. Benefits: On-site parking, generous annual leave, / well-being support, discounted gym membership, pension scheme, enhanced maternity/paternity leave (available after a qualifying period), exclusive skincare collection, % discount for family and friends, annual product allowance, free breakfast bar, access to retailer discounts, social events, well-being treats, and a cycle to work scheme.

About Tropic

Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day and the incredible response made her realise she had started something quite special.

We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK's fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral, and our infinite purpose is to create a healthier, greener, more empowered world.

And that's where you come in.

We're looking for creative and ambitious people who share our vision and get excited about beauty that's both innovative and sustainable. If you're passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit.

Apply now if you're ready to join a vibrant team who believe beauty knows no bounds

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