![Call Assist](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
2 weeks ago
We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.
Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand.
Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner.
With a proven formula and thanks to our team of employees tirelessly delivering an award winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.
Our core values are:
- We work as a team
- We are professional
- We are proud of what we do
- We are progressive and forwardthinking
- We are fully committed to achieving the best for our customers and clients
- We are passionate and enthusiastic
To help us to provide the very best service, we are looking for Rescue Co-ordinators to join our Colchester offices.
Job purpose & Training:
- Dealing with inbound calls from customers who require breakdown recovery on behalf of our brand and other partners.
- There is no selling involved and you will not be cold calling.
- Our training is 4 weeks of officebased learning plus 2 weeks live phone training with a mentor.
- This training is fully paid.
Hours:
Permanent working hours will be agreed in the interview and those hours will commence after the training period. All employees have set shifts and working patterns.
- Start date
- March 2024.
Essential skills, knowledge & experience:
- Competent in Microsoft Office user, including Excel, Word and Outlook
- Excellent customer service skills
- Excellent telephone manner
- Excellent attention to detail
- Previous telephonebased call centre experience ideally preferred but not essential
Benefits:
- Extensive training coupled with an ongoing support and development program through a dedicated online development portal
- 28 days paid holiday including Bank Holidays for fulltime employees
- Opportunities for progression within the Company
- Contributory workplace pension
- NVQ's
Salary:
The salary is dependent on age:
- 16 to 20
- £7.49p/h
- 21 to 22 £10.18 p/h
This position is not commission based
Applications:
If you require further information regarding the position, please call Meghean or Charley on
Retention Statement
Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.
If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.
Job Types:
Full-time, Part-time, Permanent
Salary:
£7.49-£10.42 per hour
Work Location:
In person
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