Senior Complaints Officer

1 week ago


Durham, Durham, United Kingdom North of England Commissioning Support Full time

The North of England Commissioning Support Unit (NECS) supports North England and North Cumbria Integrated Care Board (NENC ICB) by providing services to ensure patient safety and clinical quality are managed.

This includes the provision of a robust complaint resolution service.

The NECS clinical quality team also manages corporate complaints regarding NECS services and provides a comprehensive complaints service for patients and carers.

We work with the ICB to provide local analysis to support the commissioning of health service improvements.


The post holder will have responsibility for a caseload of complaints and will provide support to complainants and staff, working within local and national regulations and guidance to achieve the best outcome for the complainant.

The post holder will be skilled in influencing and negotiating to ensure that the complaints process flows smoothly within the relevant timescales, communicating with all levels of staff and service users.

The post holder will have a leadership role in relation to complaints along with line management responsibility and significant involvement in continuous improvement within the complaint management process.



  • Durham, Durham, United Kingdom JR United Kingdom Full time

    Taylor Hopkinson is supporting an onshore renewables company in the UK with the recruitment of a Senior Development Engineer specialised in noise control. This person will join an established team of development engineers providing technical support to the project teams throughout the development phases.Responsibilities: Providing technical assistance and...


  • Durham, Durham, United Kingdom Wellfield School Full time

    We require an experienced and highly customer focused Senior Administration Officer to provide a high level, comprehensive and confidential support function at Wellfield School.This role will encompass the full range of administrative support to ensure the smooth running of a busy school. You will be influential at making things happen Hold an NVQ Level 3 or...


  • Durham, Durham, United Kingdom Perfect Hire Recruitment Ltd Full time

    Job Title: Senior Accounts OfficerLocation: DurhamSalary: Up to £38,000.00 per yearJob Type: Full-time, PermanentSchedule: Monday to FridayCompany Overview: A dynamic and rapidly growing organisation, committed to excellence in financial management and customer service. They pride themselves on fostering a supportive and collaborative work environment. They...


  • Durham, Durham, United Kingdom MTrec Ltd Full time

    HR Officer Position at XYZ CompanyPermanent roleSuperb company cultureWe are seeking an HR Officer to join our team on a permanent basis. The role involves ensuring human resources policies are in place, legally compliant, easily accessible, and user-friendly for all employees.Assist with employee development, team building, and the apprenticeship...


  • Durham, Durham, United Kingdom New College Durham Full time

    Opportunity informationSalary £9.9 per weekDuration 18 monthsAdvert closing date 31/03/2023DescriptionThe Administrative Support Apprentice will support Durham Students' Union effectively by providing excellent administrative, diary and Human Resource support to leaders and teams across the organisation.The Administrative Support Apprentice will work within...


  • Durham, Durham, United Kingdom Reed Business Support Full time

    Are you a confident Customer Service Advisor?Are you resilient and able to develop strong customer relationships?Are you looking for a new role starting in January?If so we are pleased to be representing a well established client in Durham.Looking for Customer Service Representatives B2B, full time office based.35 hours a week, salary of £18,053, moving to...


  • Durham, Durham, United Kingdom Tempting Recruitment Full time

    Tempting Recruitment are working on behalf of our client, alocal authority inTyneside to recruit an experiencedCatering Assistant, If you are looking to increase your earnings for the year,Contract: - 6 months (Possible Extension)Salary: £14.44p/h (Umbrella)Start Date: ASAPShift Pattern: 36 hours / Full-timeDUTIES: Working with the team to answer customers...


  • Durham, Durham, United Kingdom BES Group Full time

    The BES Group are the leading end to end solution provider in the Testing, Inspection, Certification and Compliance sector. Our team of experts cover an extensive range of engineering services.We've gone from strength to strength over recent years, welcoming the very best risk management businesses to our Group. As a result, we've grown both our team of...


  • Durham, Durham, United Kingdom One Way or Another Ltd Full time

    Position: Support Services Officer (Highway Services)Location: Meadowfield (County Durham)Reporting to: Senior Support Services OfficerAbout Us:Join our team as a Support Services Officer (Highway Services) and play a crucial role in providing technical, project-based, and administrative support to the Highway Services management team. Your contributions...

  • Senior Developer

    1 week ago


    Durham, Durham, United Kingdom BPM Tech #BecausePeopleMatter​ Full time

    Job Title: Senior Full Stack Developer – Software Engineering Location: Durham Hybrid/Remote/Office My client, a leading utilities company who pride themselves on being pioneers in technology-driven solutions for environmentally friendly water supply and waste collection, are looking to recruit a Senior Full Stack Developer to support their growing team....

  • Senior Developer

    1 week ago


    Durham, Durham, United Kingdom BPM Tech #BecausePeopleMatter​ Full time

    Job Description Job Title: Senior Full Stack Developer – Software Engineering Hybrid/Remote/Office My client, a leading utilities company who pride themselves on being pioneers in technology-driven solutions for environmentally friendly water supply and waste collection, are looking to recruit a Senior Full Stack Developer to support their growing team....


  • Durham, Durham, United Kingdom Positive Directions N.E. Full time

    Positive Directions N.E. are hiringThe post holder will offer dedicated Housing Support and will need to be highly organised and passionate about delivering high-quality support to our tenants.If you are passionate about making a positive impact for people and have previous experience of working in a challenging but rewarding environment, then this is the...


  • Durham, Durham, United Kingdom Durham University Full time

    The Role and the DepartmentDurham University has a long-term vision focused on research, education, student experience, community, and empowering individuals to reach their potential. Central to this vision is the promotion of the University in various areas: Attracting prospective students locally and internationally. Engaging potential partners in...

  • Senior Buyer

    1 week ago


    Durham, Durham, United Kingdom Page Group - Opt Hub Full time

    We are seeking a driven, ambitious and enthusiastic Senior Buyer. The ideal candidate will be adept at price negotiations, supplier management and stock control.Client DetailsWith a strong growth plan and increasing turnover our client are looking for a dedicated Senior Buyer to join the team and help achieve targets. This role is based near Durham in a new...


  • Durham, Durham, United Kingdom Durham University Full time

    The Role and the DepartmentDurham University has an ambitious ten-year strategy which is built on three pillars of research, education and our wider student experience, but also on our keen sense of community and of inspiring others to achieve their potential. Successful implementation of the strategy is in part dependent on our approach to promoting the...


  • Durham, Durham, United Kingdom Durham University Full time

    The Role and the DepartmentDurham University has an ambitious ten-year strategy which is built on three pillars of research, education and our wider student experience, but also on our keen sense of community and of inspiring others to achieve their potential. Successful implementation of the strategy is in part dependent on our approach to promoting the...


  • Durham, Durham, United Kingdom Durham University Full time

    The Role and the DepartmentDurham University has an ambitious ten-year strategy which is built on three pillars of research, education and our wider student experience, but also on our keen sense of community and of inspiring others to achieve their potential. Successful implementation of the strategy is in part dependent on our approach to promoting the...


  • Durham, Durham, United Kingdom Durham University Full time

    The Role and the DepartmentDurham University has an ambitious ten-year strategy which is built on three pillars of research, education and our wider student experience, but also on our keen sense of community and of inspiring others to achieve their potential. Successful implementation of the strategy is in part dependent on our approach to promoting the...


  • Durham, Durham, United Kingdom Gem Partnership Ltd Full time

    We are recruiting for a Senior Administrator on a temporary basis until February 2023 to work at Durham University.Working 35 hours per week Monday to Friday 9am - 5pmBeing fully office based, you will have current knowledge of MS 365 and be confident in using the additional tools that this operating system brings such as SharePoint and MS Forms.These are...


  • Durham, Durham, United Kingdom CDD Services (Synchronicity Care Ltd) Full time

    The post holder will provide an effective, efficient and professional materials management service to CDDFT stakeholders, including the receipt, safe storage, custody, distribution of stock, product returns, recalls, stock takes etc. The post holder will manage the day to day operation of the materials management service and the staff within it, ensuring all...