![North of England Commissioning Support](https://media.trabajo.org/img/noimg.jpg)
Senior Complaints Officer
1 week ago
The North of England Commissioning Support Unit (NECS) supports North England and North Cumbria Integrated Care Board (NENC ICB) by providing services to ensure patient safety and clinical quality are managed.
This includes the provision of a robust complaint resolution service.The NECS clinical quality team also manages corporate complaints regarding NECS services and provides a comprehensive complaints service for patients and carers.
We work with the ICB to provide local analysis to support the commissioning of health service improvements.
The post holder will have responsibility for a caseload of complaints and will provide support to complainants and staff, working within local and national regulations and guidance to achieve the best outcome for the complainant.
The post holder will be skilled in influencing and negotiating to ensure that the complaints process flows smoothly within the relevant timescales, communicating with all levels of staff and service users.
The post holder will have a leadership role in relation to complaints along with line management responsibility and significant involvement in continuous improvement within the complaint management process.
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Senior Development Engineer
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Senior Administration Officer
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HR Officer/Senior Officer
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Business Admin Apprentice
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Customer Service Representatives
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Customer Feedback Officer
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Tenant Liaison Officer
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Support Services Officer
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Senior Developer
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Senior Developer
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Marketing Officer- Business Partnering
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Marketing Officer- Business Partnering
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Marketing Officer- Business Partnering
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Durham, Durham, United Kingdom Durham University Full timeThe Role and the DepartmentDurham University has an ambitious ten-year strategy which is built on three pillars of research, education and our wider student experience, but also on our keen sense of community and of inspiring others to achieve their potential. Successful implementation of the strategy is in part dependent on our approach to promoting the...
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Marketing Officer- Business Partnering
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Marketing Officer- Business Partnering
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Senior Administrator
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Materials Management Team Leader
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