Support Services Officer

1 week ago


Durham, Durham, United Kingdom One Way or Another Ltd Full time

Position:
Support Services Officer (Highway Services)

Location:
Meadowfield (County Durham)

Reporting to:
Senior Support Services Officer

About Us:

Join our team as a
Support Services Officer (Highway Services) and play a crucial role in providing technical, project-based, and administrative support to the Highway Services management team.

Your contributions will directly impact the efficiency and effectiveness of our front-line staff, ensuring smooth service delivery to our community.


Role Overview:

As a Support Services Officer within Highway Services, you'll be responsible for providing a wide range of administrative and technical support to the senior management team.

Your role will contribute to the success of projects, maintain records, and facilitate efficient communication and coordination.

Key Responsibilities:

  • Provide technical and projectbased administrative support to Highway Services senior managers
  • Maintain files, records, reports, room bookings, and meeting minutes
  • Collaborate with Support Services staff to ensure efficient support for frontline teams
  • Assist managers with resources such as spreadsheets, charts, reports, and external data
  • Manage IT bookings and set up equipment for meetings
  • Ensure confidentiality while handling confidential reports and information
  • Contribute to the professional and proactive approach of the Highway Services team

Common Duties and Responsibilities:

  • Ensure quality standards, performance, and service quality are monitored and maintained
  • Establish and manage team communication systems for effective information sharing
  • Uphold professional practice standards aligned with service objectives
  • Manage health and safety in line with relevant policies and procedures
  • Provide vision and leadership within the team, ensuring effective systems and policies are in place
  • Manage budgets (if applicable) to ensure value for money and financial control
  • Embrace equality and diversity principles and promote a just society
  • Maintain confidentiality and security of information in compliance with policies
  • Participate in the induction program to become effective in your role

Person Specification:

-
Qualification: NVQ Level 3 in Business Administration or equivalent (essential)
-
Experience: Experience in administrative support services and ability to work independently (essential)
-
Skills/Knowledge: Practical knowledge of local government administration processes, excellent communication, and IT proficiency (essential)
-
Personal Qualities: Positive attitude, flexibility, and proactive approach (essential)

Desirable Qualifications and Experience:

  • Experience in electronic system development and Oracle
  • Familiarity with Civil Engineering and Construction activities
  • Typing Qualification

Desirable Skills/Knowledge:

  • Knowledge of data protection act and Highway working practices
  • Familiarity with Quality Management Systems

Job Type:
Temporary contract

Salary:
£10.98 per hour

Benefits:

  • Company pension

Ability to commute/relocate:

  • Durham, Durham: reliably commute or plan to relocate before starting work (required)

Experience:

  • Administrative: 1 year (required)

Work Location:
In person

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