Current jobs related to 1st Line Support Analyst - Aberdeen, Aberdeen City - Bilfinger

  • Senior IT Support Specialist

    2 days ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    About the RoleSword Group is a leading provider of business technology solutions, driving real transformation change within the Energy, Public, and Finance Sectors. We use proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.We are seeking an experienced Service Desk...

  • Senior IT Support Specialist

    2 days ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    About the RoleSword Group is a leading provider of business technology solutions, driving real transformation change within the Energy, Public, and Finance Sectors. We use proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.We are seeking an experienced Service Desk...

  • Senior IT Support Analyst

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We utilize proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion lies in using technology...

  • Senior Technical Support Analyst

    1 month ago

    Aberdeen, Aberdeen City, United Kingdom SWORD Full time

    Sword stands as a premier provider of technological solutions across the Energy, Public, and Finance sectors, facilitating significant transformational changes for our clients. Our approach combines proven technologies, specialized teams, and deep domain knowledge to establish robust technical infrastructures spanning platforms, data, and business...

  • Dynamics 365 F&O System Analyst

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Pearson Carter Full time

    Job Summary:Pearson Carter is seeking a highly skilled Dynamics 365 F&O System Analyst to join our team. As a key member of our organization, you will be responsible for delivering 1st, 2nd, and 3rd line support within AX/D365 F&O.Key Responsibilities:Provide help desk support to ensure seamless operations within the AX/D365 F&O system.Assist in projects and...

  • Senior Service Desk Analyst

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology...

  • Senior Service Desk Analyst

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology...

  • Senior Service Desk Analyst

    5 days ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion for using technology to...

  • Senior Service Desk Analyst

    5 days ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion for using technology to...

  • Desktop Support Specialist

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Right People Full time

    Desktop Support Analyst OpportunityWe are seeking a skilled Desktop Support Analyst to join our team in Aberdeen. As a key member of our IT Services team, you will play a vital role in delivering exceptional service to our clients.Key Responsibilities:Provide timely and effective support to clients, adhering to service level targets and documented...

  • Desktop Support Specialist

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Right People Full time

    Desktop Support Analyst OpportunityWe are seeking a skilled Desktop Support Analyst to join our team in Aberdeen. As a key member of our IT Services team, you will play a vital role in delivering exceptional service to our clients.Key Responsibilities:Provide timely and effective support to clients, adhering to service level targets and documented...

  • Desktop Support Specialist

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Right People Full time

    About the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team at Right People. As a key member of our IT department, you will be responsible for delivering exceptional technical support to our clients in the Aberdeen area.Key ResponsibilitiesProvide timely and effective technical support to clients, ensuring that their IT needs are...

  • Desktop Support Specialist

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Right People Full time

    About the RoleWe are seeking a highly skilled Desktop Support Analyst to join our team at Right People. As a key member of our IT department, you will be responsible for delivering exceptional technical support to our clients in the Aberdeen area.Key ResponsibilitiesProvide timely and effective technical support to clients, ensuring that their IT needs are...

  • Lead IT Support Specialist

    1 month ago

    Aberdeen, Aberdeen City, United Kingdom SWORD Full time

    Sword stands as a premier provider of innovative technology solutions across the Energy, Public, and Finance sectors, fostering genuine transformation within our clientele. Our approach integrates proven technologies, specialized teams, and deep domain knowledge to establish robust technical infrastructures spanning platforms, data, and business...

  • IT Support Specialist

    1 week ago

    Aberdeen, Aberdeen City, United Kingdom Reed Technology Full time

    About the RoleWe are seeking an experienced IT Support Specialist to join our team at Reed Technology. As the first point of contact for internal staff seeking IT support, you will deliver on 1st and 2nd line support requirements, providing technical support across a range of software and hardware.Key ResponsibilitiesBe the primary point of contact for...

  • IT Support Specialist

    1 week ago

    Aberdeen, Aberdeen City, United Kingdom Reed Technology Full time

    About the RoleWe are seeking an experienced IT Support Specialist to join our team at Reed Technology. As the first point of contact for internal staff seeking IT support, you will deliver on 1st and 2nd line support requirements, providing technical support across a range of software and hardware.Key ResponsibilitiesBe the primary point of contact for...

  • IT Support Specialist

    1 week ago

    Aberdeen, Aberdeen City, United Kingdom Reed Technology Full time

    About the RoleWe are seeking an experienced IT Support Specialist to join our team at Reed Technology. As the first point of contact for internal staff seeking IT support, you will deliver on 1st and 2nd line support requirements, providing technical support across a range of software and hardware.Key ResponsibilitiesBe the primary point of contact for...

  • IT Support Specialist

    1 week ago

    Aberdeen, Aberdeen City, United Kingdom Reed Technology Full time

    About the RoleWe are seeking an experienced IT Support Specialist to join our team at Reed Technology. As the first point of contact for internal staff seeking IT support, you will deliver on 1st and 2nd line support requirements, providing technical support across a range of software and hardware.Key ResponsibilitiesBe the primary point of contact for...

  • Senior Service Desk Specialist

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion is using technology to solve...

  • Senior Service Desk Specialist

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion is using technology to solve...

1st Line Support Analyst

3 months ago

Aberdeen, Aberdeen City, United Kingdom Bilfinger Full time

1st Line Support Analyst

Location: Aberdeen

Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and reducing maintenance costs.

We have extensive experience in offshore and onshore facilities; specialising in asset management services throughout all life cycle phases from consulting, engineering, manufacturing, assembly, operations, maintenance, and decommissioning.

This commitment is delivered by an experienced and highly competent workforce of over 4,500 employees operating from 14 offices in strategic industrial hubs, upholding the highest standards of safety, compliance and quality.

To provide 1st line (helpdesk) technical support to internal customers, assisting them with hardware and software problems via phone, email or onsite.

MAIN RESPONSIBILITIES:

  • To provide technical support; answering support queries either onsite or via phone or email
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To take ownership of user problems and be proactive when dealing with user issues
  • To log all calls on the call logging system and maintain full documentation
  • Respond to enquiries from clients and help them resolve any hardware or software problems
  • Maintain a log of any software or hardware problems detected
  • Support users in the use of Computer equipment by providing necessary training and advice
  • To allocate more complex service issues to the relevant IT Support member
  • To arrange for external technical support where problems cannot be resolved in house
  • To ensure that all SLA's are met
  • To maintain an inventory of computer assets with the aim to have continual stock available (within reason)

ESSENTIAL SKILLS AND EXPERIENCE:

  • Relevant 1st line / Helpdesk support experience
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10)
  • Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint)
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
  • Basic understanding of PC hardware set-up and configuration
  • Excellent telephone manner and face to face communication skills
  • MCP certification would be beneficial, but is not essential
  • Excellent inter-personal skills: diplomatic and able to inspire user confidence
  • Thorough, professional approach

DESIRABLE SKILLS AND EXPERIENCE:

  • Supports and motivates others, encouraging them to achieve their goals, in alignment with organisational goals
  • Explores the customer's situation with them to develop a fuller understanding of the underlying need
  • Delivers what they have agreed with the customer
  • Takes action to exceed customer expectations
  • Advocates customer satisfaction as a key value for themselves and the UK IT Team
  • Deals effectively with dissatisfied customers
  • Ensures the effective and efficient use of time and resources
  • Monitors progress against the plan and acts accordingly

If you wish to speak to a member of the recruitment team, please contact

IT/Digitalisation | Bilfinger UK Limited | Permanent | White-collar workers | Semi/skilled | Information Technology & Services