Operations Training Content Creator

2 weeks ago

Wrexham, Wrexham, United Kingdom Chetwood Financial Limited Full time

Who are we?
At Chetwood Financial Ltd. we think differently. We act differently. We use our banking and technology industry experience to design stand-alone products to make customers better off.

What we do
We design and manufacture digital products across financial services.

We are focused on serving distinct customer segments that are currently underserved by the market, with products designed specifically for their needs.


We use modern technology, and an ecosystem of partners, to take the cost out of manufacturing banking products, so we can make our customers better off.

We are also developing a range of products, using personal data and active triggers, to create dynamic products.

Unlike traditional banking models, we are not obsessed with customer ownership and cross-selling other products. Our products must be right for our customers and stand alone.

We focus on building the best products we can for each customer segment, rather than building one product to serve all.


Role Purpose


The Training Content Creator will design and develop learning material focusing on our new e-learning platform, virtual and also onsite training.

Review and test content for accuracy and usability.

The key to this role is to be an excellent learner and to be able to take complex information and make it simple and easy to understand, using a variety of educational techniques.


Working with multiple stakeholders to create and develop training content in order to meet the training requirements across all of our departments with the biggest focus on Operations.

Our ultimate goal is to consistently deliver the best journey for new starters and employees to bring the best outcome for the customer.

Participate in Training based projects and initiatives such as away days and to improve performance across a wide range of KPIs through the creation of engaging training materials and courses.

Be responsible for Mandatory Training and Knowledge Checkers across Operations. Liaising with the Training Team Leader if there are any trends in results and participation.

This role is being hired on an initial 12 month contract.

Key Responsibilities

  • Design and create material for the Operations Training Team, to train to the whole of Operations.
  • Proofread and edit content for proper use of grammar, punctuation, style, and brand tone of voice.
  • Review and test content for accuracy and usability
  • Work closely with the Training Team Leader to evaluate and complete Learning Needs Analysis
  • Design and develop learning outcomes assessment activities, including assessment questions, scenarios, and observation forms.
  • Work with the Training Team on Business wide courses, including Know your Why.
  • Be responsible for Mandatory Training and Knowledge Checkers across Operations. Liaising with the Training Team Leader if there are any trends in results and participation.

Essential Skills and Experience

  • Highquality training material preparation.
  • Strong written communication skills.
  • Adaptable to change ideally experience working in a smaller, fastpaced business.
  • The ability to work in a team.
  • Prepared to go the extra mile to achieve business goals.
  • Thrives on activity and enjoys working in an everchanging environment.
  • Ability to work under pressure.
  • Strong stakeholder management skills.

Desirable Skills and Experience

  • Have worked as a Training/ Training Content Creator within an FCAregulated environment.
  • Some experience or understanding of financial crime and fraud/collections/customer service areas.
  • Experience in Virtual Training.
  • Product knowledge of personal loans, fixedrate savings and/or credit cards.
  • Professional training qualification
  • Experience working in a startup/fintech business.

What we offer

  • A fantastic opportunity to contribute, challenge and learn as we build a bank from scratch
  • A relaxed, sociable and flexible working environment.
  • Great benefits include: life insurance, pension, private medical insurance (including dental and optical), free breakfast and drinks, monthly social events.
  • Competitive salary.
  • Opportunity to be part of a well funded, progressive and exciting Fintech.

Chetwood Highlights
Here are just a few examples of what we've achieved so far and what's coming soon:

  • Secured strategic investment from Elliott Advisors of £150mil of capital, underpinning the planned growth of the business over the next few years.
  • Secured a full banking licence from the PRA in the only retail bank to do so that year.
  • Launched the LiveLend Reward Loan; the world's first dynamic loan that responds to improvements in customers' credit score.
  • Secured several distribution partnerships with our lending product and have already seen 400%+ growth in new business since 201
  • Launched SmartSave; providing customers with a simple, online savings account at a great rate.
  • Achieved and maintained an 'Excellent' Trustpilot rating from

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