Customer Experience Executive

1 week ago


Portsmouth, Portsmouth, United Kingdom Venus Recruitment Ltd Full time

Are you enthusiastic about providing outstanding customer experiences? Do you thrive in a fast-paced sales setting? If that sounds like you and you reside within 12 miles of Portsmouth, we've got an exciting opportunity just for you.

Our client is renowned for their dedication to quality, creativity, and customer contentment.

Key Responsibilities:
  • Acting as the main point of contact for customers, promptly and professionally addressing inquiries, concerns, and requests.
  • Collaborating with internal teams to ensure timely project updates and smooth communication with clients.
  • Qualifying and handling incoming inquiries, offering technical support for the brand.
  • Converting inquiries into sales orders, identifying larger opportunities to refer to external sales teams.
  • Exploring new leads across various platforms.
  • Processing customer orders and providing quotes.
  • Managing back-orders and coordinating with fulfillment on work order scheduling.
  • Keeping the database accurate and up to date.
  • Handling returns and updating prices when necessary.
  • Acting as a brand representative, which may involve collecting and analyzing customer feedback to promote continuous enhancement.
Qualifications:
  • Experienced professional or a recent graduate, preferably with a background in construction, engineering, or related field.
  • Keen on pursuing a role in sales/technical area.
  • Demonstrate high energy, engagement, and organizational skills.
  • Excellent communication, interpersonal skills, problem-solving abilities, and attention to detail.
  • Proficient in IT with skills in CRM software.

This role is a full-time office-based position. If you enjoy working in a collaborative team, have a knack for upselling (with bonus incentives), and are keen to participate in administrative and marketing activities, please send in your CV.


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